Project and Service Manager

Description

Job Summary: We are looking for a Project Manager with experience in managing IT services for large clients, customer orientation, and team leadership. Key Highlights: 1. Join an expanding, committed, and innovative team 2. A collaborative and values-driven work environment 3. Innovative projects and use of cutting-edge technologies We are **One Team.** We **make it happen.** We are **Unstoppable.** BABEL is a multinational technology consulting firm specializing in applying its services and technological expertise to accelerate the digital transformation of its clients—large enterprises and public institutions. **What is our strategic plan?** We look to the future! Our **Hiperespacio 2029 strategic plan** promises an exciting journey, **full of opportunities** for professional growth and development. Achieving **€1,000 million** in revenue is a challenge we are confident we will meet through the **collaboration** and **talent** of our people—another success story we will write together. **What are we looking for?** At Babel, we continue growing and want to welcome a **Project Manager** with experience in managing IT services for large clients. We seek someone with strong customer orientation, ability to lead teams, and a continuous improvement mindset. **What profile are we seeking?** * Proven experience in **technological service management** within complex environments. * Ability to act as the primary point of contact with the client, managing the relationship and ensuring compliance with service-level agreements (SLAs). * Skill in coordinating technical teams, managing critical incidents, and overseeing daily service operations. * Knowledge of frameworks such as **ITIL**, and experience in **reporting, KPI tracking**, and improvement plans. **Main Responsibilities:** * Ensure correct delivery of contracted services. * Identify opportunities for improvement and optimization. * Coordinate with various internal departments to ensure smooth operations. * Safeguard customer satisfaction and anticipate potential incidents or needs. **What do we offer?** **Babel, the great way to achieve the success.** Do you want to join an expanding, committed, and innovative team that makes history every day? At Babel, we support you on your path to success. We believe in people’s talent and aim to empower it by offering an outstanding work environment rooted in collaboration and solidarity. Working at Babel is much more than working for a company—it means joining a team united by a shared mission and a values-centered corporate model. Moreover, * We champion work-life flexibility\-personal balance. (Point-based vacation system, remote work, and schedule flexibility). * We invest in training our *Babelievers*. * We invest in your physical and emotional well-being. (Private Health Insurance/Life Insurance, personal trainer, and wellbeing program). * We also invest in your free time (nature activities, sports tournaments, streaming platform subscription (e.g., Netflix)). * You participate in the company’s growth and are recognized for your contribution (Benefits Bonus). * We focus on working with cutting-edge technologies and innovative projects—but above all, we accompany digital transformation and bring technology closer to society. **Are you up for the challenge? We’re waiting for you!** *In compliance with current data protection regulations, we inform you that the data controller of your personal information is GRUPO BABEL (see list of companies in the privacy policy), and your data will be used to manage your current and future recruitment processes, as well as other purposes described on our website. This processing is based on the candidate’s consent. The personal data collected will not be transferred to third parties under any circumstances, except where expressly required by law. You may exercise your data protection rights by contacting* *data.protection@babelgroup.com**. Full privacy policy information is available on our website.*