Summary: The Operations Senior Manager in Global Design Studios shapes and executes long-term strategy, translates global vision into scalable operating models, and ensures consistent, high-quality delivery across regions. Highlights: 1. Partner closely with Leadership to shape and execute long-term strategy 2. Lead and develop the Operations team, including hiring and capability building 3. Drive continuous improvement in delivery quality and stakeholder satisfaction Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963\. Today, we help clients with total transformation\-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom\-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading\-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As Operations Senior Manager in Global Design Studios, you will partner closely with the Design Studios Leadership Team to shape and execute the long\-term strategy for the tram. You will translate global vision into scalable operating models and ensure consistent, high\-quality delivery across regions. You will act as a bridge between global strategy and local execution, providing leadership, direction, and operational clarity to teams. You will establish and maintain strong partnerships across BCG internal teams and external stakeholders. You will engage actively with Design Studios leadership on future vision, external business trends, and workforce needs. You will contribute to global Design Studios initiatives and partnerships across hubs, sharing best practices and driving alignment. You will ensure smooth coordination between Design Studios teams, BCG consultant teams, and functional partners across offices. You will own and evolve core operational processes in collaboration with Operations, IT, Learning and Development, Finance, and HR. You will oversee capacity planning, budgets, and resourcing across ongoing operations. You will define and implement best in class organizational practices, service portfolios, and operating processes across Design Studios offerings, ensuring compliance with BCG policies and legal requirements. You will lead and develop the Operations team, including hiring, onboarding, capability building, performance management, and succession planning. You will regularly review performance, provide feedback, and adjust team structure and resourcing to meet changing business needs. You will work closely with global HR partners on employee processes, training, wellbeing, compensation, and policy related topics. In this role, you will drive continuous improvement in delivery quality. You will define and implement consistent standards, oversee KPI frameworks, and ensure regular review and reporting across internal and outsourced services. You will track service feedback and use insights to improve client and stakeholder satisfaction. You will own outsourced vendor strategy and programs, including vendor selection, onboarding, performance management, quality standards, turnaround times, billing accuracy, and contract compliance. You will maintain strong external relationships to ensure access to specialized expertise and manage vendor guidance, documentation, and communication. WHAT YOU'RE GOOD AT * You provide confident leadership and build trusted relationships with senior internal and external stakeholders. * You think strategically and translate vision into clear priorities, goals, and operating models. * You lead and develop managers and teams through clear expectations, feedback, and coaching. * You make sound decisions in complex, high pressure environments. * You manage sensitive and confidential information with discretion and judgment. * You communicate clearly, calmly, and persuasively across audiences. * You balance strategic oversight with hands on operational execution. * You use data, metrics, and financial insight to guide decisions and improvements. * You demonstrate respect, reliability, and consistency as a leader. What You'll Bring * Eight to ten years of relevant professional experience in operations, program management, or a related role, ideally within a professional services, design, or creative environment. * A bachelor’s degree or equivalent experience in business, marketing, operations, or a related field, with strong understanding of design delivery. * Demonstrated experience designing and scaling operational workflows and service models. * Hands\-on experience with budget ownership and financial management in a corporate environment. * Experience working with performance management systems for teams and vendors. * Strong understanding of technology and systems that enable operational efficiency and quality. * Project management certification is a plus. * Fluency in English, with additional languages beneficial depending on location Who You'll Work With You will work as part of Global Design Studios, collaborating with designers, project managers, and creative specialists across disciplines such as digital design, content, video, and presentation design. You will partner closely with Design Studios Managers, Operations, and other internal teams across BCG to deliver high quality design solutions for clients and internal stakeholders. You will interact regularly with requesters, senior stakeholders, and cross functional partners across regions. Depending on role and project scope, you will also work with external vendors and freelancers to support project delivery. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.