CAU Team Coordinator

Description

Job Summary: CAU Team Coordinator to design and lead technological solutions within Indra Group, driving organizational productivity and transforming infrastructure. Key Highlights: 1. Innovative and high-impact projects leveraging cutting-edge technologies 2. A close-knit and transparent environment with smooth, collaborative communication 3. Autonomy and flexibility to organize work with genuine work-life balance Location: Madrid, ES Professional Profile: User Management Required Experience: More than 2 years of experience Work Modality: Hybrid **Indra Group, Tech for the future.** Joining our Digital Infrastructure, Communications & Workplace team is far more than a professional challenge: it’s the opportunity to design and lead technological solutions that support the evolution of current and future systems and communications. We build robust, secure, and scalable digital infrastructures, ensuring high reliability levels, boosting organizational productivity, and optimizing our clients’ return on investment. You will participate in projects transforming the technological infrastructure of leading enterprises, delivering real business value and positioning our offering as an industry benchmark. If you’re motivated by making an impact through technology and contributing to strategic initiatives, this is your place. **Join our team!** As part of our strategy to strengthen our position as a leading company, we are looking to reinforce our team with a **CAU Team Coordinator** **What will you do?** * Coordinate CAU services and manage incidents and requests * Drive improvements and transformation of IT support processes * Monitor SLAs, KPIs, and service quality * Manage ticketing tools (HP Service Manager) * Liaise with business units and end users * Promote automation and adoption of tools such as Copilot **Requirements** ✅ 3\-4 years of experience in IT Support / Service Desk (coordination role preferred) ✅ Advanced knowledge of: Copilot, Office 365, Project, Visio, HP Service Manager ✅ Experience in process transformation ✅ Insurance industry experience is a plus ✅ Strong communication skills and service orientation Madrid. Hybrid **What we offer** * + **Stability and Future** **✨****:** Long-term projects at a leading company with **over 50\.000 professionals**, backed by solid financial security. + **Innovative and High-Impact Projects** : You’ll work with cutting-edge technologies, delivering impact both nationally and internationally. + **Close-Knit and Transparent Environment** : Enjoy direct, fluid communication with managers and colleagues in a collaborative and open setting. + **Autonomy and Flexibility** **:** Freedom to organize your work with genuine work-life balance adapted to your pace. Some roles require shift work or on-call availability, depending on operational needs. + **Personalized Career Plan** **:** Designed to accelerate your professional growth and development. + **Continuous Training** **:** via Open University and Udemy for Business (over 6\.000 courses to help you specialize!). + **Exclusive Well-being Discounts** **:** Enjoy benefits at gyms, restaurants, stores, leisure activities, and more as an Indra employee. + **Competitive Compensation** and **flexible compensation plans** tailored to your needs. **What does our selection process look like?** * + Profile Review : We assess your experience and skills to determine if you match our requirements. + Initial Contact (5\-10 min) : If you receive a call from an unknown number, it’s our team! A brief conversation to get to know you and address any questions. + Technical Interview : You’ll meet the team, who will explain the project and daily tasks. We’ll also explore your technical knowledge. Additionally, short psychological and English competency assessments may be conducted (if required). + Interview with Talent Acquisition Team : We want you to better understand our company — our values, career model, skills framework — so both you and our team can evaluate mutual fit. + Offer and Onboarding : If everything goes well, you’ll join our team and begin this new chapter together! *Our commitment is to foster workplaces where people are treated with respect and dignity, supporting professional development across the workforce and guaranteeing equal opportunities in recruitment, training, and promotion — providing a working environment free from discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance.*