**Company Description** **Fairmont La Hacienda** offers guests one of the most exclusive resorts in southern Spain. Located on the coast of **San Roque**, in a unique and privileged enclave near **Sotogrande**, it features a luxurious **5-star hotel** and branded residences, renowned for their stunning sea views. Guests of Fairmont La Hacienda can enjoy an exceptional luxury experience with access to swimming pools, a spa, fitness facilities, a grand event hall, and versatile spaces for meetings and celebrations. Surrounded by two of southern Europe’s most prestigious golf courses, the hotel offers an exclusive retreat for golf enthusiasts, beach lovers, and travelers seeking a distinguished experience. About Fairmont Hotels \& Resorts Join a dynamic team and become part of a network of **90 spectacular properties**, with **34 more under development**, spanning **30 countries worldwide**: from the beaches of Hawaii and the pristine natural parks of Canada to the heart of London and the deserts of the United Arab Emirates. Seize the opportunity to become a **Heartist®**, letting your heart guide you in a world where life pulses with greater intensity. **Job Description** **Key Responsibilities** * Consistently deliver courteous, professional, efficient, and flexible service in accordance with Sofitel’s performance standards, policies, and procedures. * Possess comprehensive knowledge and the necessary capability to supervise, correct, and demonstrate all functions and tasks required for the position. * Demonstrate complete flexibility and adaptability to rotate among various hotel departments as needed. * Develop in-depth knowledge of all services and facilities offered by the hotel. * Draft documents, take dictation and meeting minutes, prepare letters, file documentation, and track correspondence. * Be responsible for drafting, filing, and safeguarding all private and confidential information related to the department. * Accurately and promptly distribute all received mail, memoranda, and internal communications. * Implement and maintain an efficient and organized filing system—both physical and electronic—to facilitate rapid document retrieval. * Ensure all files remain up-to-date at all times. * Proficiently use software applications employed by the Accounting and Finance Department. * Answer all telephone calls and inquiries courteously. * Maintain a clean and organized workstation at all times, performing assigned departmental cleaning tasks. * Establish effective communication networks both within the department and with other hotel departments. * Conduct a biannual review and cleanup of files, removing obsolete documentation as appropriate. * Ensure all outgoing correspondence is prepared on official hotel stationery and that a copy is filed in the relevant records. * Organize and prioritize all incoming and outgoing correspondence according to urgency level, in line with hotel policies and procedures. Manage standard correspondence assigned by the Finance Director. * Coordinate appointments, interviews, and meetings. * Prepare all necessary documentation and materials for meetings attended by the Finance Director, including daily operational meetings, executive committees, departmental meetings, and ad hoc meetings. * Assist the Finance Director in preparing and presenting required reports. * Coordinate travel arrangements, airline tickets, visas, and hotel reservations for approved staff travel—in the absence of the General Manager’s Personal Assistant—and in accordance with established policies and procedures. * Process purchasing requests from the Accounting and Finance Department for approval by the Finance Director, and track them through to execution. * File employee medical insurance claims, monitor outstanding payments, and reconcile balances with the accounting department. * Record all checks received by mail. * Fully understand and respect confidentiality requirements inherent to the position. * Attend meetings and draft minutes when required. * Maintain positive working relationships with colleagues and other departments. * Support productivity and team motivation improvements while maintaining discipline in accordance with hotel policies, procedures, and applicable legislation. * Assist with administrative tasks for the General Management or other departments as needed. * Occasionally collaborate with the hotel’s Business Centre. * Perform any other reasonable duties assigned by the Finance Director. **Additional Responsibilities** * Report to work punctually wearing the prescribed uniform and proper identification badge. * Maintain a high standard of personal hygiene and a professional appearance consistent with hotel and departmental standards. * Deliver friendly, courteous, and professional service at all times. * Maintain positive working relationships with colleagues and other departments. * Read and understand the hotel’s Ambassador Manual and comply with internal policies—particularly those concerning fire prevention, hygiene, health, and safety. * Comply fully with all applicable local legislation. * Adapt to changes occurring within the department in response to the hotel’s operational needs. * Demonstrate flexibility to assume other reasonable tasks and responsibilities within your scope of competence, including temporary reassignment to other departments or areas when necessary to meet business and guest needs. * Participate in training sessions and meetings whenever required. **Additional Information** **Our Values** **Respect** We value the needs, ideas, and individuality of others. We treat all people fairly, considerately, and with dignity. **Sense of Belonging** We celebrate our differences. We support one another and always work united as one team. **Integrity** We build trusting relationships through mutual respect, honesty, and authenticity. **Empowerment** We have the ability to take initiative and anticipate needs to create unforgettable moments and experiences. **Excellence** We foster authentic connections and cherish every opportunity to make those around us feel special. **Diversity and Inclusion** Committed to building an inclusive environment where diverse talent can thrive, we welcome candidates from all backgrounds, experiences, and perspectives to join our team.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
