Workshop Receptionist

Description

Job Summary: We are seeking a Service Advisor to strengthen our After-Sales team in Alicante, serving as the primary point of contact between the workshop and customers, ensuring an excellent experience. Key Highlights: 1. Key role in customer experience and process management 2. Opportunity to join a leading and established group 3. Job stability and professional development in a positive environment At Marcos Automoción — a leading group in the automotive sector with over 50 years of experience and a strong nationwide presence — we continue growing and are looking to hire a **Service Advisor** to reinforce our After-Sales team in Alicante. If you are passionate about customer service, enjoy managing processes, and want to join an established group where service quality makes the difference, this is your opportunity. We seek an organized, solution-oriented, and customer-focused individual capable of becoming the main point of contact between the workshop and our customers, guaranteeing an excellent experience throughout the vehicle repair and maintenance process. **WHAT WILL BE YOUR MISSION?** To serve as the primary reference person for our customers during their workshop visit, delivering approachable, professional, and efficient service while ensuring proper repair management and maximum customer satisfaction. **FUNCTIONS AND RESPONSIBILITIES** **Customer Service and Reception** * In-person and telephone assistance to private customers, companies, and leasing firms. * Vehicle reception and work order creation. * Identification of maintenance or repair needs. * Technical-commercial advice regarding interventions, services, and campaigns. * Preparation and explanation of quotations. * Appointment scheduling and workshop entry planning. **Service Follow-up and Coordination** * Coordination with the workshop team to ensure proper repair execution. * Monitoring of vehicle status throughout the process. * Ongoing communication with customers regarding progress, incidents, or additional work. * Management of required authorizations and validations. **Repair Delivery and Closure** * Review of completed work prior to delivery. * Explanation to the customer of performed interventions and corresponding invoice. * Documentation management, invoicing, and collections. * Ensuring compliance with company-established quality and satisfaction standards. **Customer Experience and Continuous Improvement** * Ensuring an excellent customer experience in every interaction. * Identifying opportunities to improve customer service and support processes. * Contributing to customer loyalty and satisfaction. **WHAT ARE WE LOOKING FOR?** **Experience** * Prior experience as a Service Advisor, Workshop Receptionist, or similar roles in the automotive sector. * Experience managing leasing, fleet, or insurance company customers is desirable. * Experience in customer service and administrative tasks related to after-sales. **Education** * A Medium or Higher Vocational Training Cycle in Automotive Engineering, Electromechanics, or a related field is desirable. * Studies related to customer service, administration, or commercial management are also valued. **Knowledge** * Proficient use of office software. * Experience with industry-specific software such as Quiter, Audatex, or similar is desirable. * Ability to interpret and clearly explain technical interventions to customers. **Competencies** * Customer orientation and service mindset. * Organizational and planning skills. * Communication skills and empathy. * Ability to manage multiple tasks simultaneously. * Incident resolution and teamwork capabilities. * Proactivity and quality orientation. **WHAT DO WE OFFER?** * Indefinite-term contract from day one. * Full-time schedule. * Competitive remuneration aligned with experience and merit \+ performance-based variable pay. * Continuous training and professional development. * Integration into a leading and continuously growing group. * Job stability and real opportunities for professional advancement. * Excellent working environment and support from an established team. **Location:** Alicante If you enjoy interacting with customers and wish to join a team where service quality is fundamental, Marcos Automoción wants to meet you. Salary: €20,000.00\-€30,000.00 per year Work Location: On-site employment