Waiter/Waitress Assistant

Description

Surrounded by botanical gardens and located on Marbella’s famed Golden Mile, the legendary Marbella Club was founded in 1954 as a Mediterranean retreat created by Prince Alfonso von Hohenlohe. Today, as part of The Leading Hotels of the World, we continue its legacy and foster a culture rooted in authenticity, excellence, and attention to detail—creating memorable experiences for our guests. The position described below is a vital part of our team and contributes to maintaining and elevating the quality standards that have defined Marbella Club for over 70 years. **Key Responsibilities:** * Greet customers warmly, anticipate their basic needs, and assist with service delivery. * Support table preparation, setup, and cleaning, ensuring an orderly and appropriate environment for each shift. * Collaborate with the head waiter/waitress in taking and delivering orders, as well as serving food and beverages, following established protocols. * Assist in wine and beverage service, adhering to responsible consumption guidelines. * Maintain clear and effective communication with the team, reporting any incidents, maintenance requirements, or unsafe conditions. * Actively listen to guests, relay their feedback, and help resolve issues through established procedures. * Keep the work area clean and organized, ensuring consistent quality and presentation at all times. * Comply with the establishment’s hygiene, safety, and service standards. * Perform other related tasks as requested to ensure smooth service operations. **Profile and Competencies:** * Team-oriented mindset and strong customer service orientation. * Ability to multitask, plan, and organize effectively. * Culinary knowledge and familiarity with service protocol. * Knowledge of products, brands, and market competition. * Proficiency in hotel management information systems. * Fluency in Spanish and English, minimum level (B2\). * Minimum one year of professional experience in this role. * Valid driver’s license (Class B1\). * Food handler’s certificate.