Store Manager / Assistant Store Manager

Description

**Who we are** At Merkal, we lead footwear retail in Spain. We are driven by a clear mission: **to deliver a comfortable and agile shopping experience, combining fashion, comfort, and personalized customer service.** If you are passionate about sales and customer interaction, this is the place for you! **The position** We are seeking a **Store Manager** and an **Assistant Store Manager** for our store located at the **Zubiarte Shopping Center in Bilbao (Biscay)**, working **36 hours per week**, with rotating weekly shifts and split-week schedules. You will join the **store management team**, playing a key role in organizing the point of sale, coordinating the team, delivering exceptional customer experience, and achieving commercial objectives. Depending on your position and experience, you may either **lead the store or provide direct support in its daily management**, always backed by guidance from the Area Manager and Merkal’s support teams. **Your key responsibilities:** * **Lead, organize, and develop the team**: recruitment, onboarding, sales training, and performance monitoring. * **Drive results** through analysis and tracking of KPIs (conversion rate, average transaction value, units per transaction, shrinkage). * Ensure **operational excellence**: store openings/closings, cash handling (cash counts and closures), restocking, orderliness, and cleanliness. * Guarantee proper implementation of **Merkal’s customer service policy**. * Supervise the execution of **visual merchandising**, aligned with brand guidelines. * Ensure compliance with **administrative procedures** and point-of-sale management protocols. * Identify improvement opportunities and propose actions to enhance store performance. **Requirements and skills we value** * Minimum **2 years’ experience leading teams in retail**, preferably in fashion, footwear, or related sectors. * Commercial profile with **strong customer orientation and focus on sales targets.** * **Experience tracking commercial KPIs** to support decision-making. * Knowledge of **visual merchandising** and point-of-sale management. * **Approachable leadership** and ability to motivate, mentor, and develop people. * **Initiative, autonomy**, and capacity to anticipate and resolve issues. * **Strong organizational, planning, and priority-management skills**, especially during peak activity periods. * **Positive, proactive, and collaborative attitude.** * **Availability** to work rotating weekly shifts and split-week schedules. * **Mobility** between stores within the Bilbao area. **What we offer** * Join a **solid, trusted company**, leader in footwear retail. * Permanent contract for **36 hours per week**. * **Fixed \+ variable remuneration**, based on store objectives. * **Ongoing training** on products, sales, team management, and KPIs. * Opportunities for **learning, professional development, and career growth.** * Exclusive **30% discount** for you and your family. * **Supportive work environment**, with guidance from day one. **Key highlights at a glance** * **Position:** Store Manager / Assistant Store Manager * **Store:** Merkal Zubiarte. * **Location:** Zubiarte Shopping Center, unit R2, Leizaola Lehendakariaren St. No. 2, Bilbao. * **Working hours:** 36 hours per week. * **Schedule:** rotating weekly shifts and split-week schedules. * **Contract type:** permanent. * **Remuneration:** fixed salary according to collective agreement \+ variable bonus tied to store objectives. * **Benefits:** ongoing training, professional development, and exclusive discounts. **Shall we meet? Apply to our vacancy!** Merkal champions equal opportunity and diversity. All applications will be considered solely on the basis of talent and suitability for the role. In accordance with the Organic Law on Personal Data Protection, CVs will not be accepted in person at any of our stores. Learn more about us by visiting our careers page: https://jobs.merkal.com/