Receptionist

Description

Being part of **Sandos** means contributing to making every stay a unique experience, enjoying working with our guests and fostering camaraderie within the team, and filling every shared moment with smiles. * **Role Vision:** As a Receptionist, you will be the first point of contact for our guests, creating a memorable experience from their arrival to their departure. Your role combines interpersonal, administrative, and technical skills, ensuring that each stay is managed efficiently, attentively, and with personalized care. **Key Responsibilities:** * Welcome guests and manage check\-in and check\-out procedures. * Respond promptly and professionally to inquiries, requests, and issues. * Handle telephone calls, emails, and communications with guests. * Process and follow up on reservations, modifications, and cancellations. * Provide information about hotel services, facilities, and activities. * Perform administrative tasks, billing, and collections in accordance with established procedures. **Education/Training:** Degree in Tourism or related field **Requirements:** * **Bilingual or equivalent level of English (mandatory).** * Knowledge of **French or Dutch** will be highly valued. * Prior experience in hotel front desk operations. * Excellent customer orientation and communication skills. * Ability to work collaboratively, prioritize tasks, and resolve issues independently. * Proficiency in standard computer applications. Experience with hotel management software is an advantage. **Experience:** Previous experience in reception or customer service, preferably within the hospitality industry.