**Company Description** If you are highly motivated, have a big heart and positive energy, then this opportunity is for you! What we offer to our team members: * A vibrant hotel located in the heart of Barcelona, where you can create an amazing atmosphere for guests—and for your team too! * Become a Heartist and work in an environment that encourages you to be yourself and unleash your creativity! * Benefits Card offering discounted rates at Accor hotels worldwide. * Learning programs delivered through our Academies. * Opportunity to develop your talent and grow within your hotel and across the globe! * Ability to make a difference in the local community through our Corporate Social Responsibility initiatives. * Our commitment to Diversity \& Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talents. **Job Description** * Welcome guests and take care of them from arrival to departure. * Contribute to guests’ ongoing satisfaction by delivering high-quality service throughout their stay. * Adapt your shifts by developing professionally both at reception and in food & beverage (rotating shifts). * Help foster guest loyalty by building personalized and friendly relationships. * Handle any guest complaints and/or feedback; provide a response as soon as possible. * Inform guests about conditions or procedures during their stay and hotel services; know everything about the distinctive features of ibis Styles and promote the brand and hotel offerings according to guest profiles. * Manage reservations. * Promote the group’s brand and/or loyalty program, tailoring the sales pitch to meet guests’ needs. **Requirements** * Strong customer service and communication skills. * English proficiency required. French and Portuguese are a plus. * Prior experience is valued. **Additional Information** Rotating shifts: morning, evening, with multi-role responsibilities in bar and breakfast service. Permanent contract. Immediate start.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
