CUSTOMER SERVICE MANAGER

Description

**Description:** ---------------- **Lactalis Nutrition Iberia**, a leading company in the specialized nutrition sector and part of the **Lactalis Group**, the world leader in dairy products, works daily to deliver high-quality nutritional solutions that contribute to people's well-being and health at every stage of life. Our commitment to excellence, innovation, and talent development drives us to seek professionals who are engaged, proactive, and passionate about joining a dynamic, collaborative, and continuously improving environment. If you wish to build your career within a solid, international, and constantly evolving company, we invite you to explore this professional opportunity... What will be your main responsibilities? * Manage and track customer orders from receipt * to delivery. * Coordinate and manage incidents related to orders and transportation, ensuring swift resolution and minimizing impact on the customer. * Handle return orders (credits, pickups, and replacements), ensuring compliance with established procedures. * Manage and review administrative documentation associated with orders, including proforma invoices, copies of commercial invoices, and logistics documentation. * Manage triangulation orders, coordinating communication among customers, suppliers, and logistics operators to ensure correct supply. * Monitor and manage products nearing expiry dates, proposing appropriate alternatives for each customer type to minimize losses and guarantee service continuity. * Address and resolve customer inquiries regarding order status, deliveries, returns, documentation, and product-related questions. * Manage customer and consumer complaints, providing effective and empathetic responses—especially in sensitive situations. * Provide information to all departments involved in order management. * Proactively propose order-related suggestions to customers, aiming to * optimize orders. * Regularly report to the Customer Service Manager and Coordinator. Develop collaborative plans with the customer. * **Requirements:** --------------- What do you need to progress in this vacancy? * Medium or higher vocational training qualification (FPI/FP II). * At least 1 year of experience in similar roles. * Advanced proficiency in Microsoft Office, especially Excel. * English/French language skills are a plus