Operations and eCommerce Delivery Experience Internship

Description

Job Summary: We are seeking an Operations and eCommerce Delivery Experience Intern to optimize our platform’s logistics and conversion strategy by analyzing and improving customer promise and delivery quality. Key Highlights: 1. Continuous learning and development in data and operations 2. Teamwork in a collaborative and human-centered environment 3. Stability and growth as a pathway to permanent employment ### **Do you want to be the engine behind every click and ensure thousands of customers receive their orders on time?** In the digital ecosystem, an exceptional shopping experience doesn’t end when the customer clicks "Buy"—that’s precisely where the magic begins. We’re looking for an analytical, curious, and detail-oriented individual to join us as an **Operations and eCommerce Delivery Experience Intern**. Here, you won’t be making photocopies or watching time pass—you’ll be a key player in optimizing our platform’s logistics and conversion strategy. #### **If what matters most to you is...** * **Continuous learning:** An environment where you can fully leverage your knowledge in data and operations, learning agile methodologies and cutting-edge tools alongside industry professionals. * **Teamwork:** A collaborative culture where your voice matters. You’ll work side-by-side with Supply Chain, IT, and Sales teams, gaining end-to-end business understanding. * **Stability and growth:** We believe in nurturing talent from within. Our internships are designed as a genuine pathway to permanent employment and building a solid career with us. * **Human-centered culture:** A fresh, flat, and empathetic environment where mistakes are celebrated as part of the learning process and people’s well-being is prioritized. #### **This challenge is for you if...** * You are currently pursuing a Bachelor’s or Master’s degree in **Engineering, Business Administration (ADE), Statistics, Logistics**, or related fields, and are eligible to sign a training agreement. * You’re passionate about data and comfortable working with **Excel or Google Sheets**, plus have basic knowledge of visualization tools such as **Power BI or Looker Studio**. * Your attention to detail is one of your greatest strengths: you can spot that tiny needle in the haystack (or that incorrect catalog reference) others overlook. * You have an **intermediate-to-advanced level of English (B2)** enabling you to understand technical documentation and communicate effectively in a globalized environment. #### **What you’ll do...** Your primary mission will be to monitor, analyze, and optimize customer promise metrics, shipping flows, and catalog availability to maximize website conversion. On a day-to-day basis, you’ll be responsible for: * **Intelligent Catalog and Shipping Flow Management:** Ensuring active products are assigned correct shipping methods and identifying system anomalies to recover lost sales. * **Customer Promise and Delivery Quality:** Auditing the checkout process and analyzing critical KPIs such as OTIF (*On Time In Full*) and NPS to guarantee an impeccable user experience. * **Pricing Strategy:** Configuring free-shipping labels and detecting logistical mismatches in transportation costs to optimize profitability. #### **What we offer...** * **Impactful Onboarding:** No throwing you into the deep end without water. We’ve designed an immersive introduction to the Operations and eCommerce strategy so you understand the real impact of your work from day one. * **Tailored Development:** Access to training resources and personalized development plans. * **Flexibility and Work-Life Balance:** We value responsibility—not physical presence. You’ll enjoy a hybrid work model (two days of remote work per week) and flexible hours to accommodate your studies. ### **Are you up for the challenge?** If you’re eager to transform data into real decisions and leave your mark on the future of eCommerce, we want to meet you. **Apply today and launch your career with us!**