Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. **Job Summary:** The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges. Key Responsibilities of the Job Leadership and People Management * Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. * Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. * Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels. Guest (i.e., Customer) Experience * Lead the store team, including scheduling salesfloor coverage and making decisions to maintain store performance and operational effectiveness. * Support team members (e.g., by modeling behavior or coaching them) to ensure a fantastic guest experience that demonstrates we value their time, including understanding guest needs, providing technical product information, and assisting with in-store and omnichannel transactions (e.g., buy online and pick up in store, phone sales, and ship-from-store). * Interact with guests and fulfill their needs to help them and provide effective, personalized shopping and return experiences. * Provide technical product information by explaining product value and benefits. * Resolve guest issues and share complaints with supervisors to implement "corrections" for guests. * Move dynamically across the salesfloor to assess and meet business, team, and guest needs. Teamwork * Contribute to a respectful and inclusive work environment where differences are accepted and celebrated, ensuring both team members and guests have a positive and engaging experience. * Build supportive and productive relationships with all team members. * Collaborate with team members to ensure an optimal guest experience and assist with store operations. Operations * Review business data and metrics to assess progress toward goals and determine if adjustments are needed. * Open and close the store according to store opening and closing checklists. * Manage product presentation tasks (e.g., restocking, replenishing or adding out-of-stock items to the salesfloor from inventory, reducing stock or re-merchandising items) per company standards. * Assign cleaning tasks to Educators as needed during the shift to maintain the store’s luxurious environment. * Ensure the team uses store technology to support store operations and deliver a positive guest experience. * Understand and follow personnel safety policies and procedures to maintain a safe workplace. * Work in accordance with applicable policies, procedures, laws, and regulations. Budget Responsibility * Not applicable People Management * Key Leader indirectly responsible for a subset of store staff or as delegated by the Store Manager. Key Skills and Essential Values You Can Bring * Inclusion and Diversity: Create/support an inclusive environment that values/celebrates differences. * Integrity and Honesty: Act honestly, fairly, and ethically. * Guest Experience: Enjoy the work and connecting with guests, understanding them, and helping them. * Collaboration and Teamwork: Work productively and help fellow team members achieve goals; seek collaboration and consider diverse perspectives. * Leadership: Have and want to lead, influence, and inspire others. Motivate, empower, develop, and direct staff during work. * Authentic Communication: Address issues openly and constructively (i.e., speak candidly). * Decision Making: Use logic and reasoning to evaluate alternatives and make effective, timely decisions. Requirements for the Role Eligibility * Legally authorized to work in the country where the store is located. * Be 18 years of age or older. * Possess work authorization and documentation relative to national legal requirements (EMEA only). * Ability to commute to the assigned store using your own transportation. Availability * Availability to work flexible hours, including evenings, weekends, and holidays. Other Requirements * Willingness to work as part of a team and independently. * Willingness to move around the store for most of the shift to assist guests and perform quality work. * Willingness to lift boxes weighing up to 13.6 kg. * Willingness to work in an environment with bright lights and loud music. Experience * Work experience Other Qualifications (i.e., valued but not required) * Education: High school diploma, secondary school diploma, or equivalent * Education: Bachelor's degree or equivalent * Experience: 1 year in a leadership position within retail or sales (supervision or people management not required) In alignment with our purpose, please contact us at accommodations@lululemon.com if you have questions about how to adapt your unique abilities to the requirements of this role, whether or not you need a reasonable accommodation. In your email, include the job title, location of the position, and the type of question or request. Beyond Pay (Benefits and Perks) At lululemon, we care about people and invest in their whole selves (body, mind, and spirit). Our Total Rewards program is designed to help you achieve your goals and focus on what you love. In addition to competitive base pay and a team-based bonus program, we also offer comprehensive health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, family expansion programs, and personal and professional development programs. **Note:** The availability of these benefits and perks may be subject to location and position type, as well as eligibility requirements. The company reserves the right to modify these benefits and perks in whole or in part at any time and without prior notice. **Key Who We Are:** lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. **Job Summary:** The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
