Team Leader - Service Operations

Description

Company: B. Braun Medical, S.A. U. Job Posting Location: Rubí, Barcelona, Spain Functional Area: Other Areas Working Model: Hybrid Requisition ID: 12628 B. Braun is seeking to hire a Team Leader for its Marketing Services department based in Rubí. The primary objective of this role is to ensure the proper functioning of the Marketing Services teams under the incumbent's responsibility, using the required human resources and tools, in order to deliver service support to our internal Marketing and Sales customers. **Responsibilities** * Coordinate and develop the Marketing Services team under the incumbent's responsibility, fostering a high-performance and collaborative environment. * Supervise and coordinate the management of requests (tickets) received from Marketing and Sales, assigning tasks to the team, ensuring efficiency and balancing workloads. * Monitor team KPIs to ensure adherence to deadlines, quality of deliverables, and service level. * Collaborate cross-functionally to obtain necessary information and provide solutions and insights to our internal customers, acting as the main point of contact for stakeholders (Marketing, Sales, and other corporate departments). * Participate in special implementation tasks and projects for new tools or systems within the Marketing Services department. * Identify opportunities to improve processes and daily operations within the area. **Competencies** * Strong organizational and prioritization skills in high-volume request environments, ensuring efficient workload management and timely delivery. * Internal customer orientation and service focus, guaranteeing quality, reliability, and appropriate expectation management with Marketing and Sales. * Leadership and team management capabilities, combining people development, operational coordination, and results orientation. * Analytical ability and data-driven mindset, utilizing KPIs to monitor performance and support decision-making. * Communication and cross-functional coordination skills when engaging with various organizational stakeholders. * Proactivity and continuous improvement mindset, identifying opportunities to optimize processes and operations. * Rigor and confidentiality in handling information. **Requirements** * Higher Vocational Training qualification or University Degree in Administration, Finance, Marketing, or related field. * Minimum 5 years’ experience in operational environments (Customer Service, Marketing Operations, Commercial Administration, or Shared Services). * Experience and/or capability in team management and personnel coordination. * Advanced proficiency in Microsoft 365 tools (Excel, Teams, SharePoint). * Experience with management tools (e.g., Power BI, ticketing systems, CRM, SAP). * Prior experience in ticketing/intake management models or centralized services is desirable. * Familiarity with KPIs and operational performance tracking. * Advanced English proficiency. **We Offer** Annual gross salary starting from €50.000, adjusted according to candidate profile and experience. And to help you perform at your best, our offer places your well-being, professional development, and experience as part of our team at its core: * Hybrid work model * Flexible compensation * Life and accident insurance * Shuttle bus and parking * Pension plan * Financial assistance * Emotional well-being services * Free health check-ups * B. Braun Savings Club * Digital disconnection protocol * Sports and social activities **Choose the B, choose B. Braun** B. Braun Medical, S.A. U. \| Victoria Merodio