Service Support Administrator

Description

Job Summary: We are seeking a Service Support Administrator to coordinate the technical service department, ensuring customer satisfaction and service quality through incident management, order processing, and administrative tasks. Key Highlights: 1. Administrative and coordination support to the technical service department 2. Order management, incident handling, and installation planning 3. Dynamic, collaborative environment with development opportunities **Description:** ---------------- **Service Support Administrator \- Madrid** At Konica Minolta, we are looking for a professional to provide administrative and coordination support to the technical service department, contributing to service quality and customer satisfaction. **What will be your mission?** Support the operational management of the technical service department, ensuring proper coordination of incidents, orders, and associated administrative activities. **What will you do on a daily basis?** * Manage and track material and spare parts orders. * Maintain up-to-date information in corporate systems (SAP, ticketing). * Support installation and deployment planning. * Coordinate incidents with technicians, logistics, and other internal teams. * Monitor incidents until resolution and closure. * Prepare reports and ensure data accuracy and quality. * Assist in improving administrative and operational processes. **What are we looking for?** * Organized, solution-oriented, and detail-focused profile. * Experience in administrative or support tasks. * Ability to manage multiple tasks simultaneously. * Strong communication and teamwork skills. * Proactive attitude and willingness to learn. **Requirements:** * Education in administration, management, or related field. * Proficiency in Office 365 (Excel, Outlook, Word). * SAP or similar management tool experience is a plus. * Customer support or service experience is a plus. * Prior experience in operations or service environments is highly valued. **What do we offer?** * Salary range based on experience: €25,000 \- €28,000 gross per year * Hybrid work model * Opportunity to join a leading technology solutions company * Dynamic, collaborative, and learning-oriented environment * Professional development opportunities * Job stability and a positive working atmosphere