DESCRIPTION At **SG Tech**, we are seeking an **L1 IT Support Technician** to cover the vacation period of one of our clients located in **Coslada, Madrid**. The selected candidate will serve as the first point of contact for users, handling incidents and requests related to their workstations and providing close, agile, and effective support. ### **What will your responsibilities be?** * First-level incident handling and resolution. * On-site user support. * Ticket management and tracking. * Resolution of basic hardware, software, and peripheral issues. * Configuration of devices, printers, email, and access credentials. * Escalation of incidents to higher support levels when required. * General assistance to the IT team during the coverage period. ### **What are we looking for?** * Prior experience as an L1 Support Technician, Helpdesk or Service Desk agent. * Basic knowledge of Windows, Microsoft 365, hardware, and networking. * Ability to diagnose and resolve common incidents. * Strong interpersonal skills and service-oriented mindset. * Organized, responsible, and solution-driven individual. * Availability to work throughout the entire specified period. ### **Conditions** * **Work mode:** 100% on-site. * **Location:** Coslada, Madrid, 28821\. * **Working hours:** 08:00–17:00. * **Dates:** August 5–26, 2026\. * **Project type:** Vacation coverage. * Join a professional and dynamic environment.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
