Gaming Hall Operator

Description

We are seeking a responsible and attentive individual to join our venues as a Gaming Hall Operator. The selected candidate will serve as the public face of the establishment, ensure compliance with applicable regulations and protocols, and contribute to a safe and enjoyable experience for all visitors. **Key Responsibilities** --------------------------------- * Greet visitors at the entrance and in gaming areas, providing clear and courteous information. * Supervise the proper functioning of gaming machines and equipment; report technical or safety incidents to the relevant supervisor. * Control customer access and stay in accordance with current regulations (minimum age, identification, occupancy limits). * Monitor compliance with internal policies and conduct rules within the hall, proactively intervening in cases of risky behavior. * Perform cash handling, change provision, and basic cash register management following established procedures. * Record and report incidents, losses, or suspicious activities in accordance with internal protocols. * Assist with opening, closing, and maintaining order in the hall, including restocking supplies and performing basic cleaning of gaming areas. **Requirements** -------------- * Legal age and valid documentation permitting employment in Spain. * Prior experience in customer service, preferably in gaming halls, hospitality, or retail. * Strong communication skills and a courteous demeanor; ability to handle conflict situations calmly and firmly. * Basic cash handling and cash management knowledge; confidence using terminals and management systems. * Availability to work rotating shifts, including weekends and holidays. * Responsible, punctual attitude with strong commitment to regulatory and procedural compliance. **Desirable Competencies** -------------------------- * Customer service training * Observational skills and early detection of problematic gambling-related behaviors * Basic proficiency with computer tools and access control systems * Teamwork orientation and willingness to collaborate on operational improvements **We Offer** ------------- * Permanent contract and competitive salary * Initial and ongoing training in procedures, sector regulations, and customer service * A professional work environment focused on client safety and well-being * Internal development opportunities and professional growth within the company.