Job Summary: We are seeking a Front Office Manager for a hotel establishment, responsible for coordinating the team and ensuring excellence in guest service. Key Highlights: 1. Team management and customer orientation 2. Organizational ability and leadership skills 3. Excellence in service and guest attention * PACTO ETT * Mairena del Aljarafe (Sevilla) * ### **Experience** At least 3 years of experience * ### **Salary** Compensation unspecified * ### **Area \- Position** **Administrative and Secretarial Staff** + Receptionist * ### **Category or Level** Employee * ### **Vacancies** 1 * ### **Applicants** 0 * ### **Contract Type** Permanent Intermittent Contract * ### **Working Hours** Full-time Ongoing selection process. ### **Responsibilities** At PACTO ETT, a company specialized in human resources management, we are recruiting a Front Office Manager for a major hotel establishment. We seek a candidate with solid experience in front office team management, customer orientation, organizational ability, and leadership skills. The role involves coordinating daily departmental operations, ensuring service excellence, handling incidents, and guaranteeing compliance with the hotel’s established quality standards and guest service requirements. We value proactive, solution-oriented, and committed profiles with experience in dynamic hotel environments and the ability to work toward objectives—optimizing both guest experience and team performance. We are an organization committed to equality and do not discriminate based on gender, ethnicity, sexual orientation, functional diversity, age, or other characteristics protected by law. This selection process is based on objective criteria of professionalism, merit, and capability. Key responsibilities: \- Supervise and coordinate the reception team. \- Ensure a high standard of customer service. \- Schedule staff shifts and working hours. \- Resolve incidents and manage complaints. \- Maintain smooth communication with other departments. \- Implement improvements in guest service and reception processes. ### **Requirements** \- Relevant prior experience in this role; candidates without specific managerial experience may also be considered. \- Experience in an independent hotel with at least 80 rooms is desirable. \- Education in Tourism, Administration, or related fields. \- Advanced proficiency in office software and management systems — Practical knowledge and experience with the PMS “Masteryield” is highly valued. \- Fluent English. Additional languages are advantageous. \- Excellent leadership, conflict resolution, and attention-to-detail skills. **PACTO ETT** ------------- * Barcelona * Human Resources
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
