Customer Support Engineer

Description

Summary: Seeking a highly motivated and technically capable Customer Support Engineer to deliver technical support excellence and resolve complex issues for rotating equipment. Highlights: 1. Support customers across a broad range of rotating equipment 2. Lead root cause analysis and drive corrective actions 3. Opportunity to broaden technical expertise **Job Description** **Job Description** We are seeking a highly motivated and technically capable **Customer Support Engineer** to join our multi\-disciplinary engineering team. This role offers an exciting opportunity to support customers across a broad range of rotating equipment including gas turbines, steam turbines, generators, control systems, and associated auxiliary equipment. The successful candidate will play a key role in delivering technical support excellence, driving continuous improvement initiatives, resolving complex technical issues and supporting operational reliability for our customers across the EMEA region. As part of a collaborative engineering environment, you will be expected to develop flexibility and broaden your technical expertise across gas turbine, steam turbine and generator operational aspects in addition to your primary responsibilities. **Key Responsibilities** Technical Support \& Engineering * Provide technical support for the operation and maintenance of gas turbines, steam turbines, generators, control systems and auxiliary equipment. * Respond to internal and external customer requests for technical issue resolution using sound engineering principles, standards and analytical problem\-solving skills. * Lead and manage root cause analysis investigations for technical issues and drive corrective actions. * Escalate technical issues where required and act as a liaison between field operations and design engineering teams. * Support unplanned and forced outages to help meet customer availability goals. * Prepare and deliver technical reports, procedures, presentations and engineering documentation. * Participate in the identification and resolution of Technical Non\-Conformity Reports (NCRs) and Requests for Action (RFAs). * Document technical data generated through assigned projects in accordance with engineering policies and procedures. * Support commercial teams with technical input for sales and service proposal activities. * Act as an interface between commercial, service, and repair teams. Operational Excellence \& Continuous Improvement * Support continuous improvement initiatives for departmental procedures, workflows and technical capabilities. * Contribute to the collection, consolidation and analysis of departmental lessons learned and operational experience. * Develop proactive working procedures to improve future work efficiency. * Write and revise Quality Management procedures when required. Customer \& Site Support * Establish and maintain strong customer relationships to ensure technical issues are understood and resolved in a timely manner. * Travel to customer locations to support technical review meetings and site activities. * Act as the company engineering representative during planned gas and steam turbine inspections, when required. * Provide customer\-focused support with the ability to respond quickly to urgent customer needs. Skills \& Experience Required * Experience supporting rotating equipment such as gas turbines, steam turbines, generators or industrial power systems. * Strong analytical and problem\-solving skills. * Ability to work autonomously and lead technical solution development under pressure and tight deadlines. * Willingness to work off\-hours and weekends to support emergency issue resolution when required. * Ability and willingness to travel to customer sites up to 50% of the time. **Qualifications** * Bachelor's Degree in Mechanical is preferred with exposure in any areas of Gas Turbine design, operation, repair, service, installation or commissioning. * Experience in developing and writing specifications and/or proposals. * Effective customer service skills and strong organizational skills. * Proficient technical report writing and communication skills. * Ability to work in a multidisciplinary team having people with different cultures and nationalities. * Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software. * Fluency in business English, knowledge of Japanese would be an advantage, but not essential. **Additional Information** At Mitsubishi Power, diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio\-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team