Customer Service Teleoperator

Description

Job Summary: We are seeking a dynamic and organized individual with a strong attitude for the customer service and reservation management department of a restaurant. Key Highlights: 1. Immediate incorporation into a renowned restaurant with history in Madrid. 2. Dynamic and proactive role with customer orientation. 3. Excellent working atmosphere within a restaurant group. Who Are We? We are a renowned, established restaurant with a long history located in the heart of Madrid. We serve a high volume of national and international customers, corporate events, travel agencies, and private celebrations. We seek a dynamic, organized individual with a strong attitude to join our customer service and reservation management department immediately. What Are We Looking For? The primary and essential requirement is that you have **a strong willingness to work**, a proactive attitude, and clear customer orientation. **Essential Requirements:** * **Languages:** Fluent command of **English** (spoken and written), as a large portion of our customers are foreigners. * **Computer Skills:** Basic or user-level knowledge of **Excel** (for managing lists and reservation control) and proficiency with email tools. * **Competencies:** Excellent verbal and written communication skills, empathy, patience, and organizational ability. **Desirable Requirements (Plus):** * Proficiency in other languages (French, German, Italian, etc.). * Prior experience in telephone customer service, secretarial work, or the hospitality/tourism sector. Your Main Responsibilities: * **Telephone Support:** Receiving and managing calls for individual, group, and event reservations. * **Digital Channel Management:** Responding to and drafting professional and fluent emails to customers, travel agencies, and suppliers (in both Spanish and English). * **Administrative Support:** Recording and updating reservation data in our Excel templates and internal systems. * **Coordination:** Efficiently filtering and forwarding special requests to the relevant department. Working Hours: We seek someone available to work from **Wednesday to Sunday** (with Mondays and Tuesdays off) on the following fixed schedule: * **Wednesday to Saturday:** 11:00–20:00. * **Sunday:** 10:00–16:00. What Do We Offer? * Stable employment contract within a restaurant group offering an excellent working atmosphere. * On-site position in central Madrid, with excellent public transport connectivity. Salary: €1,200.00–€1,400.00 per month Work Location: On-site employment