Customer Service Agent

Description

Are you passionate about animals and do you enjoy helping people? At **Vetland Assistance**, a leading provider of veterinary services for insurance companies and pet owners, we are looking to hire a **Customer Service Agent** for our operations team. You will be the first point of contact for pet owners, veterinary clinics, and insurance companies, delivering friendly, professional, and solution-oriented support. What will you do on a daily basis? * Handle telephone calls related to veterinary services. * Manage customer inquiries regarding coverage, authorizations, and assistance. * Coordinate with Level 2 and Level 3 teams when necessary. * Follow up on requests and open cases. * Manage communications via email and chat. * Record and update information in internal platforms. * Contribute to delivering an excellent experience to our insured clients and partners. What are we looking for? * Previous experience in customer service, contact centers, or telephone support. * Excellent communication and active listening skills. * Customer orientation and incident resolution capabilities. * Proficiency in using computer tools. * Prior experience in the veterinary, healthcare, or insurance sector is desirable (but not mandatory). What do we offer? * Full-time position. * Initial and ongoing training. * A dynamic and collaborative work environment. * The opportunity to contribute to the well-being of thousands of pets and their families. About Vetland At **Vetland Assistance**, we specialize in managing health and wellness services for pets. We collaborate with some of the leading insurance providers in the market and maintain an extensive network of veterinary clinics across Spain to deliver the best possible experience to our insured clients. Salary: €18,000.00\-€18,001.00 per year Application questions: * Do you have experience working in a call center? * Can you work in a hybrid arrangement in Barcelona (our offices are located here)? * Salary expectations Work location: On-site employment