Customer Service Agent

Description

Join our Customer Service team! Customer Service Agent – Call Center **Location:** Madrid **Working hours:** Rotating shifts (morning, afternoon, and/or weekends as scheduled) Are you passionate about helping people and looking for an opportunity to grow in a dynamic environment? This is your chance! We are seeking **Customer Service Agents** to join an important taxi sector service in Madrid. You will be part of a team committed to delivering close, efficient, and high-quality service to thousands of users. What will your responsibilities be? * Handle **phone calls** and **WhatsApp** messages. * Manage taxi service requests and perform corresponding follow-ups. * Provide clear information and resolve inquiries promptly and professionally. * Record interaction details in management tools. * Ensure an excellent customer service experience for every client. What are we looking for? * Excellent verbal and written communication skills. * Customer orientation and incident resolution skills. * Ability to work collaboratively and manage multiple tasks simultaneously. * Basic computer tool proficiency. * Availability to work rotating shifts, including holidays and weekends. * Prior experience in customer service, call centers, or telephone support is valued but not mandatory. * English language proficiency (B1) is desirable. What do we offer? * Employment in a stable project within a leading company in the sector. * Initial training provided by the company. * Positive work environment and full support from day one. * Professional development. * Contract compliant with current regulations. * Competitive salary aligned with the position and experience offered. Are you the person we’re looking for? If you enjoy helping others, have a positive attitude, and are motivated to join a dynamic team, we want to meet you! **Apply now and start a new professional chapter with us.** Salary: €18,000.00–€22,000.00 per year Work location: Hybrid remote work in Madrid, Madrid province (Madrid, Madrid)