Job Summary: We are seeking a candidate to manage customer service comprehensively, resolve complex incidents, and identify needs for improvements. Key Responsibilities: 1. End-to-end customer service management 2. Resolution of complex incidents 3. Identification of needs for improvements We seek a candidate with a disability certificate of 33% or higher to manage customer service comprehensively. The role involves both direct customer interaction and ensuring internal processes are completed correctly. Responsibilities include resolving complex incidents by investigating their root causes, handling phone calls, emails, and chats, and identifying specific needs to propose improvements. A degree in Communication, Marketing, Administration, or a related field is required, along with intermediate-level English proficiency and availability to work at the PLA\-ZA industrial park (a personal vehicle is required, although a compatible bus service is available). A permanent discontinuous full-time contract is offered, with an initial period scheduled from June to December 2026\. Working hours are flexible Monday through Friday, with a free entry window between 7:00 and 9:30, one weekly on-call shift from 12:00 to 20:00, and remote work every Friday. Annual salary range: 17\.985 euros.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
