Customer Onboarding Analyst

Description

We're looking for a **Customer Onboarding Analyst \- Tech** to join our team at **Blip**! In this role, you'll guide new customers through every step of their onboarding journey — from platform access and configuration to training, activation, and removing any roadblocks along the way. Your mission is simple: **ensure our customers achieve the goals that motivated them to choose our solution**. You'll work closely with multiple teams across the company to help customers adopt and fully understand the Blip platform. At Blip, we are committed to building an inclusive environment. **All of our positions are open to people with disabilities**, and we strongly encourage you to apply. **What You'll Do** * Align customer goals with their use of Blip and guide them throughout the onboarding process. * Collaborate with internal teams to identify and remove blockers in the customer journey. * Document customer projects to ensure clear and smooth internal handoffs. * Manage onboarding timelines and deliver all project milestones on schedule. * Activate communication channels based on the project's needs. * Deliver training sessions on the Blip platform. * Review and improve processes and documentation within the area. * Map workflows, customer pain points, and opportunities for improvement. * Lead internal initiatives and experiments to enhance customer experience. * Manage your customer portfolio effectively, ensuring on\-time project delivery and high satisfaction levels. * Create materials to help customers better understand and use the platform. * Act as the voice of the customer, sharing relevant technical or relational challenges internally. * Collect continuous customer feedback and share insights with internal teams. **What We're Looking For** * Fluent in **English or Spanish** to conduct customer calls. * Proven experience in **customer onboarding** within a technology company. * Knowledge of key **onboarding and Customer Success metrics**. * Experience with tools such as **HubSpot** and **Power BI**. * Strong creative problem\-solving skills. * Excellent communication skills with the ability to explain complex technical concepts to non\-technical audiences. * Data\-driven decision\-making. * Strong time management and prioritization skills. * Experience in **crisis management** and negotiation. * Proactivity, ownership, and strong interpersonal skills. * Experience in **project management**. * Ability to quickly adapt to new technologies and learn fast. **Nice to Have** * Experience using the **Blip platform** — through previous projects, certifications, or courses. * Experience with **agile project management** methodologies.