Application Support

Description

Job Summary: We are seeking an Application Support Engineer to support the Endress+Hauser business by responding to technical inquiries, documenting FAQs, and managing application knowledge bases. Key Highlights: 1. Key technical support in pre-sales and post-sales for industrial instrumentation. 2. Management and updating of application knowledge bases and FAQs. 3. Internal collaboration and knowledge transfer in process engineering. **Endress\+Hauser** is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. Despite having more than 18,000 employees worldwide, we remain a family-owned company with a close-knit working environment. We are looking for: **Application Support Engineer** **Objective:** Support the Endress\+Hauser business by responding to pre-sales and post-sales technical inquiries. Record, document, and maintain a set of Frequently Asked Questions (FAQs), as well as manage the group’s application knowledge bases. **Location: Sant Cugat** **Roles\+Responsibilities** **Sales and Marketing Support (Pre-sales)** * Select appropriate equipment for each application, considering process conditions and * local regulations. * Respond to basic and advanced technical inquiries regarding measurement technologies. * Review technical documentation (TI, BA, software) and ensure its proper adaptation to the local language. * Advise on new product launches and assist in positioning them according to application requirements. **Application Knowledge** * Maintain and update a database of FAQs and application knowledge for sales, marketing, and service. * Document best practices, configuration parameters, boundary conditions, and installation recommendations. **Training and Knowledge Transfer** * Conduct internal training sessions. * Identify training needs and develop technical materials. **Post-sales Support** * Resolve customer technical inquiries and issues requiring expert application knowledge. * Provide on-site support when necessary (e.g., testing, diagnostics, complex applications). **Internal Coordination** * Collaborate with global production centers and second-level support teams. Facilitate communication among internal stakeholders to ensure rapid and accurate responses. * **Profile \+ Characteristics** * Technical education in chemical engineering, electrical engineering, or instrumentation disciplines. * English: minimum B2 level; native Spanish speaker. * Customer and Endress+Hauser (EH) product knowledge. * Specific EH product-line expertise. * Ability to manage diverse and emerging communication channels. * Strong presentation and communication skills. * Sales orientation: identify business opportunities and facilitate follow-up by the commercial team. * Intercultural competencies. * Ability to transfer knowledge (know\-how). * Efficient work methods and ability to prioritize. * Skill in building networks and facilitating smooth interaction among various stakeholders. * Problem-solving mindset, with initiative and decision-making capability. Resilience. * **DIVERSITY AND INCLUSION** At Endress\+Hauser, we are committed to Diversity, Equity, and Inclusion, fostering a diverse and inclusive workplace that embraces differences. Our talent selection, onboarding, and development processes focus on evaluating skills, competencies, and potential — without discrimination based on gender, age, ethnic origin, sexual orientation, physical appearance, marital status, health status, or disability; therefore, such information will not be considered in our processes nor in the final selection of candidates.