We are offering an administrative position with customer service responsibilities, an indefinite-term contract, and full-time working hours. Working schedule: Monday to Thursday, 8:45 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 3:00 p.m., with an annual gross salary of 21\.000 euros. Responsibilities include answering phone calls, managing incidents via telephone, chat, and tickets, advising on homologation processes, guiding users on the Nalanda platform, recording interactions in internal systems, resolving first-level incidents, and tracking them until closure. Collaboration with other departments is also required, and confidentiality is guaranteed. Secondary education or vocational training is required, along with at least one year of relevant experience, native Spanish proficiency, and intermediate English skills. Submission of a disability certificate indicating a disability level of 33% or higher is mandatory. CRM and Microsoft software knowledge, as well as experience in document management, supplier homologation, or the construction/industrial sector, are considered advantageous. The workplace is located in Madrid.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
