Account Manager

Description

Job Summary: We are seeking an Account Manager to manage a B2B customer portfolio, coordinate tasks, and build strong relationships in a commercial environment. Key Highlights: 1. Strategic management of B2B customer portfolios. 2. Opportunity to build strong and long-lasting customer relationships. 3. Key role in coordinating and ensuring excellent service. * IPP Pooling * C. de Antonio López, 249, Usera, Madrid * Permanent Employee We aim to strengthen our commercial team and are looking to hire an Account Manager for our Madrid offices. This is a key position with responsibility for managing a B2B customer portfolio and coordinating associated tasks. The selected candidate will serve as the primary point of contact for assigned customers, ensuring smooth communication and building strong, long-lasting relationships — all aimed at delivering excellent service levels. ### **Who you are** **Education*** University degree or Higher Vocational Training (FP Superior) focused on Logistics and/or Commercial Management. **Experience*** Minimum 3 years in commercial and customer service roles within B2B environments in the FMCG sector. * Experience in multinational settings. * Experience preparing reports and monitoring KPIs. **Requirements** * Willingness to travel * Teamwork orientation. * Problem-solving ability. * Organization and prioritization skills. * Attention to detail and ability to work under pressure. * Commercial and negotiation skills. * Influencing and communication skills. * Technical knowledge: Proficiency in Microsoft Office (especially Excel), Outlook, Word, PowerPoint, ERP, and CRM systems. * Personal competencies: Flexibility, proactivity, perseverance, empathy, and a positive attitude. * English: Intermediate\-Advanced level ### **What we Offer** * **Contract:** Permanent * **Remote Work:** Possibility to work from home on Mondays and Fridays ### **Your Impact** **Main Responsibilities** 1\. Customer Experience * Act as the primary point of contact for customer inquiries. * Build strong relationships with the customer portfolio and foster collaborative working. * Identify contractual deviations and take necessary actions to ensure proper alignment and follow-up. * Conduct periodic visits and meetings with customers for account reviews, service monitoring, and identification of growth and improvement opportunities. 2\. Contract Management * Set up and implement contracts for new customers. * Proactively adjust and update data as needed to prevent service disruptions. * Annually review portfolio contracts and manage price updates. * Negotiate commercial terms with assigned customers. 3\. Data Management * Accurately collect, process, and analyze customer account data to ensure proper management. * Report KPIs monthly to customers, identifying deviations or relevant changes per contract. 4\. Billing and Collections * Ensure required data is available within agreed deadlines to guarantee timely invoicing. * Support the finance team in debt tracking and carry out necessary actions to ensure timely invoice payments. Do you have questions and wish to contact our HR team directly? Feel free to reach out to us! * Contact