Student Experience Specialist

Description

**Description:** ---------------- **Who we are**, iLERNA is an educational group dedicated to Vocational Training and University Education, both online and in-person. Our purpose is clear: to provide high-quality education that improves people's lives and creates a positive impact on society. This means high standards, dynamic methodologies, and a healthy obsession with helping every student progress at each stage of their learning journey — impacting over 50,000 students who trust us each year. We are a young, technology-driven, and entrepreneurial company where creativity doesn’t get in the way — it drives us forward. Additionally, we are backed by an international investment fund (Jacobs Capital), supporting our growth plan. We move fast — but together. **What makes us special?** * **Grow from day one:** We are in a phase of growth and professionalization that will allow you to learn, contribute, and participate in projects with real impact from day one. * **A team that truly empowers you:** We operate with a flat hierarchy and close communication, facilitating direct collaboration with expert professionals and accessible managers. * **Learn by doing:** You will participate in challenging projects that foster autonomy, idea generation, and continuous learning through practice. * **Evolve constantly:** Change is part of iLERNA’s DNA: new projects, constant improvements, and numerous opportunities for your development. * **Grow with purpose:** At iLERNA, your work has real impact, directly contributing to transforming the educational and professional futures of thousands of people. As an SX Specialist, your mission will be to coordinate and monitor the student experience throughout their training process within the company, ensuring clear and timely communication. **What will you do daily?** * Design, draft, and manage email communications addressed to students. * Create content for the blog. * Manage databases to track the student experience. * Plan and execute informational campaigns. * Coordinate project and communication calendars. * Analyze and optimize the student experience. * Design and manage satisfaction surveys. * Analyze results using experience and satisfaction metrics. **What makes you special?** * Education in a Higher Vocational Training Cycle (CFGS) or University Degree in: Communication, Marketing, Journalism, or Advertising. * Minimum of 1 year of experience in a similar role. * Proficiency in Office suite, email marketing tools, Stripo, Figma, Mailchimp, Canva. * Ability to manage multiple tasks simultaneously. * Planning and organizational skills. * Proactivity and foresight. * Teamwork skills. **What do we offer?** * Permanent contract. * Flexible schedule Monday to Thursday, with arrival between 8:00–9:30 a.m. and departure between 5:00–6:30 p.m. Intensive Friday from 8:00 a.m. to 3:00 p.m. * You will work in our offices, equipped with cutting-edge technology and spaces designed for everyday use: sports areas (gym, padel, basketball), game room, and services such as cafeteria with daily menu and coffee bar. * Benefits: Discount club. Training discounts for employees and family members. Flexible compensation. * Be part of a genuinely expanding educational project. **Ready for a new challenge? We look forward to welcoming you at iLERNA!**