Account Manager

Description

**JUNIOR ACCOUNT MANAGER\_****Northern Spain** **Objective:** Maintain and maximize business opportunities within the specified territory to ensure business growth aligned with the European and national strategies. **Scope & Achievements of the Role.** * Based in the **Basque Country**, preferably **Bilbao** * Client base defined by geographical zone (**Northern Spain**) * Projects with long delivery timelines, typically up to 18 months * Mixed or specific client base (construction companies, specifiers, end users, main contractors, project managers, etc.) * Market segments: Corporate, Hospitality, Education, Healthcare * Product mix: Carpet tiles, LVT **Responsibilities** * Develop, gain buy-in for, and implement a business development plan for the specific territory to proactively identify growth and development opportunities and achieve agreed objectives. * Maintain and develop relationships with existing clients at all levels of their organizational hierarchy, providing support and building awareness of the benefits and uniqueness of Interface’s products, services, and offers/campaigns, while identifying decision-makers. * Develop and implement plans and actions to identify or reactivate clients and acquire new accounts. * Identify, manage, report on, and log all sales opportunities to convert them into actual sales, thereby maintaining and improving market share. * Collaborate closely with colleagues on interconnected projects due to territorial overlap—supporting each other and communicating proactively to ensure Interface is best positioned to win projects. * Sell and influence the sale of Interface’s products and services within pricing guidelines, and monitor sales performance to ensure a balanced business portfolio while achieving or exceeding revenue targets. * Identify market and competitive intelligence and feed it back to the market to ensure responsiveness to market demands and competitive evolution, ensuring inclusion in marketing and NPD (New Product Development) plans. * Understand customers’ sustainability needs to identify sales opportunities for sustainable products and services, engaging them through our Climate Take Back and Carbon All In approaches. * Complete the customer/project database (CRM) timely and track all information to enable fair and regular analysis of progress and sales forecasts. **Knowledge, Skills and Experience** * Experience in product design or the B2B sector * Experience with long-term sales cycles (projects) * Demonstrated ability to develop business * Ability to work effectively in teams * Valid driver’s license * Fluent English * Computer literacy (including Excel) * CRM experience (Salesforce preferred) * High motivation, dynamism, and autonomy to develop business in the assigned territory, applying consistent methodology and focus. * A natural networker, comfortable building relationships at all levels and identifying decision-makers. * A person capable of expanding the existing client portfolio and acquiring new clients. **Competency and Skill Profile** * **Relationships & Networking** ### **Establish strong relationships with clients and colleagues; Build a broad and effective network of contacts both inside and outside the organization: Interacts well with people at all levels; Manages conflict; Uses appropriate humor to strengthen relationships.** * **Persuasion & Influence** ### **Make a positive personal impression on others; Ensure transparency in agreements and commitments made by others through persuasion, convincing, and negotiation; Promote ideas in favor of oneself or others; Manage conflict; Use influence and persuasion processes effectively with others.** * **Planning & Organization** ### **Set clearly defined goals; Plan activities and projects well in advance, accounting for setbacks or possible changes; Manage time effectively; Identify and organize necessary resources to complete tasks; Monitor performance against deadlines and objectives.** * **Results Delivered & Customer Expectations Met** ### **Focus on customer needs and satisfaction; Set high standards for quality and quantity; Manage and maintain quality and productivity; Work systematically, methodically, and orderly; Consistently achieve project goals**