FRONT DESK AGENT

Description

Position Summary: The selected candidate will join the Front Desk team, performing administrative and customer service tasks to achieve occupancy and loyalty objectives. Key Highlights: 1. Support for creating a memorable experience for residents. 2. Providing comprehensive customer service that anticipates and exceeds expectations. 3. Proactive front desk and customer service. **ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional\-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia\-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36\.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world\-class service in the rental residential real estate business. To learn more, visit www.greystar.com. **JOB DESCRIPTION SUMMARY** The selected candidate will join the Front Desk team and perform administrative and customer service tasks for our guests to achieve occupancy and loyalty objectives.**JOB DESCRIPTION** ***Primary Responsibilities*** * Support the creation of a memorable experience for our residents by exceeding their expectations. * Provide all aspects of customer service, including comprehensive service that anticipates and exceeds our guests’ expectations. * Deliver proactive front desk and customer service to all guests, ensuring all inquiries are addressed promptly. * Answer calls and complete associated tasks or assign them to the appropriate teams for proper resolution. * Assist with scheduled room inspections. * Support building preparations, including guest check\-in and check\-out processes. * Support resident activity and event management. * Regularly complete Safety and Hygiene activities aligned with company policies and procedures. * Complete other assigned tasks as needed. ***Knowledge and Requirements*** * Education in Tourism or related field. * Strong customer service orientation. * Languages: Fluent English and Spanish. * Availability to work rotating shifts and weekends. ***Important Notice:*** *Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.*