Wellness Manager

Description

Job Summary: We are seeking a Wellness Manager for an internationally renowned spa to lead excellence and quality in ultra-luxury wellness experiences. Key Highlights: 1. Lead excellence and quality in an international luxury spa 2. Strategic position with impact on customer experience and reputation 3. Professional growth within a prestigious environment committed to continuous improvement **Wellness Manager** **Luxury Spa · 5★ Ultra-Luxury Hotel** The Opportunity At our internationally renowned spa, we understand wellness as an experience that is felt, nurtured, and remembered. We combine advanced techniques, innovation, and human excellence to deliver deeply transformative experiences within an ultra-luxury setting. We seek to appoint a Wellness Manager who will serve as a benchmark for excellence, leadership, and quality—ensuring every detail, both visible and invisible, aligns with the highest standards of international hospitality and wellness. This role is strategic and has direct impact on customer experience, spa reputation, and business performance. _______________________________________________________________________ Your Mission You will be responsible for ensuring the spa’s holistic quality, guaranteeing that every experience meets—and exceeds—ultra-luxury standards. You will act as an ambassador of operational and human excellence, combining technical supervision, ongoing auditing, and a culture of continuous improvement. _______________________________________________________________________ Your Responsibilities * Ensure an impeccable, consistent, and internationally aligned wellness experience, compliant with external audits. * Supervise proper execution of treatments and protocols, grounded in deep technical knowledge. * Lead internal quality audits, identify improvement opportunities, and ensure effective implementation. * Uphold excellence across all customer touchpoints, including VIP guest service and incident management. * Collaborate on tracking operational and quality KPIs. * Drive continuous team training in protocols, customer experience, and luxury standards. * Ensure order, aesthetic consistency, team presentation, and procedural compliance. * Actively contribute to the evolution of the spa concept, aligning service delivery with Global Wellness trends. _______________________________________________________________________ Profile We Seek We would love to meet you if: * You come from the luxury spa/wellness sector and have worked in 5★ ultra-luxury hotels. * You began your career as a therapist and progressed into supervisory or managerial roles, bringing strong technical insight. * You have experience in quality control, auditing, and demanding environments. * You are accustomed to working with international standards. * You possess a very high or bilingual level of English. * You are autonomous, solution-oriented, possess natural leadership, and demonstrate exceptional attention to detail. * You enjoy elevating team performance and fostering a culture of excellence. _______________________________________________________________________ What We Offer * Join an internationally prestigious environment, a benchmark in luxury wellness. * A strategic role with tangible impact on experience and reputation. * A stable position with continuity and internal growth potential. * Ongoing training in management, quality, and industry trends. * A demanding, human-centered, and collaborative professional environment. * A competitive compensation package commensurate with responsibility and experience. Employment Type: Full-time, Permanent Contract Salary: €30,000.00–€32,000.00 per year Work Location: On-site employment