WAITER CHIEF

Description

* HOSPITALITY CONNECTION BARCELONA SL * Madrid * ### **Experience** No experience required * ### **Salary** Compensation not specified * ### **Area \- Position** **Hospitality, Tourism** + Head Waiter/Waitress * ### **Category or Level** Middle Management * ### **Vacancies** 1 * ### **Applicants** 0 * ### **Contract** Indefinite-term Contract * ### **Working Hours** Full-time Ongoing recruitment process. ### **Responsibilities** At Mercer Hoteles, we are committed to transforming every guest’s stay into a memorable experience. Our team works tirelessly to deliver excellence — a philosophy of customer service that has established our 5\*GL hotels in Barcelona, Madrid, and Seville as industry benchmarks. Our passion for detail has earned us a place among the world’s most distinguished luxury hotels. In 2024, both Mercer Barcelona 5\*GL and Mercer Sevilla 5\*GL were awarded a Michelin Key and TripAdvisor Travellers’ Choice — honors made possible only by the dedication of our team and the affection of our guests. We seek collaborators who share our service philosophy: honest, respectful, responsible, and enthusiastic professionals, with courteous, friendly, and discreet attitudes; committed to guest satisfaction; ready to place the customer at the center of all their actions; and motivated to deliver personalized, high-class service. ### **Requirements** We seek collaborators who share our service philosophy: honest, respectful, responsible, and enthusiastic professionals, with courteous, friendly, and discreet attitudes; committed to guest satisfaction; ready to place the customer at the center of all their actions; and motivated to deliver personalized, high-class service. Mercer Hoteles continues to grow, and therefore we require a HEAD WAITER/HEAD WAITRESS to join our team. What are we looking for? Excellence in customer service and hospitality. Leadership and ability to coordinate teams. Outstanding communication and professional conduct. Attention to detail and commitment to excellence. Ability to anticipate guests’ needs. Discretion and confidentiality, especially with VIP guests. Knowledge of high-end protocol and etiquette. Proficiency in table service and restaurant techniques. Strong complaint, conflict, and incident management skills. Ability to work under pressure while maintaining quality. Time management and organizational skills. Teamwork and coordination with kitchen, bar, and other departments. Flexibility and adaptability to diverse situations. Professional appearance, demeanor, and conduct. Proactivity and initiative. Results orientation and customer satisfaction focus. Punctuality, responsibility, and commitment. Ability to serve international and multicultural guests. Language proficiency — English is essential; additional languages are a plus. ### **Offer** Stable position within our company Salary above collective agreement standards Full-time schedule: rotating shifts from Monday to Sunday, with two days off per week. A positive working environment and an outstanding team. If you believe you are a good fit for this opportunity, don’t hesitate to apply! We would be delighted to meet you! **HOSPITALITY CONNECTION BARCELONA SL** --------------------------------------- * Barcelona * Human Resources