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Position Summary: We are seeking a Receptionist to manage check-in/check-out, reservations, and nightly audit, delivering exceptional and personalized service in a dynamic environment. Key Highlights: 1. You will provide exceptional and personalized service to guests. 2. Professional development opportunities in a dynamic environment. 3. You will be part of a world-leading hotel group. Company Description Accor is a multinational leader in hospitality, renowned for managing an extensive global network of hotels—from budget-friendly options to luxury establishments. Present in over 100 countries, the company focuses on delivering high-quality experiences and exceptional service to its guests. Joining Accor means becoming part of a dynamic, guest-oriented environment with strong professional development opportunities. Job Description What your day will look like: * You will handle guest check-in/check-out, manage reservations, and provide customer service—the essentials of any front desk! * You will conduct the nightly audit and monitor daily billing, so you must be organized and responsible. * You will deliver exceptional service during every guest interaction and proactively address guest-related situations by providing solutions that meet their needs. * You will proudly communicate the hotel’s storytelling, seek sales opportunities, and deliver a personalized guest experience. * You will work rotating shifts from Monday to Sunday, with two days off per week. * Shifts include: Morning, Breakfast, Afternoon, and Night—each consisting of eight consecutive hours. Requirements What we’re looking for: * A customer-service-oriented personality is essential; prior experience in this field would be great—but not mandatory! * Strong communication skills. Additional languages are valued. * We need you to be responsible, capable of problem-solving, courteous, and skilled in communication. * Independent yet able to collaborate effectively within a team. * Tolerant and stress-resilient. * Creative—we love crafting personalized experiences for our guests, and we need you.
