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Position Summary: We are seeking a Hostess for Hyatt Centric Gran Vía Madrid to handle guest service, reservation and event management, and communication with supervisors to ensure an authentic Madrid experience. Key Highlights: 1. Opportunities for growth and professional development in a 5-star hotel 2. An inclusive work environment and a culture of care 3. Ongoing training programs and internal/international mobility Summary Can you imagine working in a hotel where Madrilenian culture becomes a unique experience for guests? Who Are We? Welcome to Hyatt Centric Gran Vía Madrid—the most adventurous 5\* urban hotel in the heart of Madrid. Here, we live our purpose: “We care for people so they can be their best.” This means we care for you so that you can grow, learn, and give your very best every day—because at Hyatt Centric Gran Vía Madrid, people are at the center of everything we do. We believe in the power of belonging and in building a culture of care, where every talent feels part of a family. Additionally, Hyatt has been recognized for over 10 years on the Fortune 100 Best Companies to Work For list—a reflection of our commitment to inclusion, well-being, and talent development. Your Mission: We are looking for a Hostess to join our team. Bring out your inner explorer and help our guests experience the most authentic Madrid. **What Will You Do Daily With Us?** * Handle telephone guest service, managing restaurant reservations and updating them accordingly in the computer system. * Manage potential events and special menus in the restaurant. * Report guest complaints, observations, and suggestions, addressing them promptly and efficiently in collaboration with supervisors. * Process payment orders and issue invoices. Qualifications **What Would We Like You to Bring?** * Intermediate or higher degree in hospitality. * Prior experience in a similar role (experience in a 5\* hotel is a plus). * Organized individual with attention to detail and prior public-facing experience (luxury profile). * Advanced English proficiency (a second language is a plus). **And What Can We Offer You?** We are proud to care for our team—and therefore offer benefits that truly make a difference. * Your development is our priority; thus, we provide ongoing training programs and opportunities for internal, national, and international mobility. * Enjoy complimentary stays at our hotels worldwide and experience Hyatt firsthand. * Because inclusion and respect are core to our identity, we are proud to be a workplace where diversity is not only respected—but celebrated. We believe in equal opportunity and equity as foundational pillars of our culture. * Twice a year, we gather with our talent to celebrate having the best team. * Through our Hystar program, the team votes every semester for the Star Talent who inspires colleagues. * Because well-being is one of our values, we support you through Wellhub, physiotherapy, psychological support, and more. * You’ll enjoy a competitive benefits package designed to take care of you and recognize all you contribute—including exclusive discounts at our outlets and select nearby businesses. * We strive to support work-life balance for our employees, promoting initiatives that enable real equilibrium between work and well-being. We Welcome You: We know many people only apply when they meet all the job requirements. If you feel inspired to advance your career—go ahead and apply! We’d love to consider your experience and discover how you could help us make Hyatt even better! *We are an equal opportunity employer. We do not discriminate on the basis of race, gender, sexual orientation, religion, disability, or any other protected characteristic. In line with Hyatt’s values, we place people at the center of everything we do, value diversity, and foster an inclusive environment where everyone can grow, contribute their talent, and feel respected.* \#CareConnectsUs \#Hyattcareers \#WorkatHyatt
