Customer Service Agent

Description

ADM VALUE – A TESSI Group Subsidiary. ADM VALUE, a subsidiary of the TESSI Group, is a leader in customer relations and customer experience. With a strong presence in 6 countries and 16 strategically located production sites, we are committed to providing innovative solutions that enhance customer experience. Our Impact We operate in 6 countries: **France, Spain, Morocco, Madagascar, Mauritius, and Senegal**. Our global network of **16 production sites** allows us to meet our clients’ needs on an international scale. **Dedicated teams**: Over **6,500 passionate and committed employees** share a common vision of excellence in customer service. **Part of TESSI**: As a member of the **TESSI Group**, we benefit from the support of a renowned organization, generating a revenue of **€513 million** and employing over **13,000 people worldwide**. Our Commitment to Quality and Growth **Quality \& Growth**: We are proud of our impressive **8\.5% growth rate**, reflecting our continuous commitment to **innovation, quality, and customer satisfaction**. This dynamic growth reinforces our position as a **trusted partner** for businesses seeking to elevate their standards of excellence in customer relationship management. **Location:** Barcelona **Contract Type:** Permanent / Full\-time **Starting Date:** New project launch 29/06/2026 We are launching an exciting new customer service project in our contact center and are looking for motivated and customer\-oriented **Native Dutch Speakers** to join our growing team. If you enjoy helping customers, solving problems, and working in an international environment, this opportunity is for you. ### **Your Responsibilities** * Provide high\-quality customer support via phone, email, and tickets * Assist customers with delivery tracking, parcel issues, returns, and general inquiries * Ensure a professional and empathetic customer experience at all times * Handle customer requests efficiently while respecting KPIs and quality standards * Collaborate with internal teams to resolve complex situations * Maintain accurate records of customer interactions ### **Profile We Are Looking For** * Native level of Dutch (spoken and written) * Good level of English for internal communication and training * Previous experience in customer service, call center, or contact center environments is a plus * Excellent communication and problem\-solving skills * Customer\-focused attitude with empathy and patience * Ability to work in a fast\-paced and dynamic environment * Team player with a positive mindset ### **Working Hours** Rotating schedules within the following opening hours: * Monday to Friday: 08:00 – 19:00 * Saturday: 08:00 – 18:00 ### **What We Offer** * Permanent contract of 39hs a week * Salary: 22\.5K gross per year \+ 2K bonus gross per year. * Opportunity to join the launch of a new international project * Stable and growing company environment * Paid training and continuous support * International and multicultural workplace * Career development opportunities within the company * Referral program, invite a friend and get up to 600€. Join us and become part of an exciting new adventure in an international customer service environment! How to Apply: Contact: j.amigot@admvalue.fr Tél: \+34 699 176 863