Position Summary: Coordinate and supervise villa staff, manage overall operations, and provide personalized guest service while maintaining the high service standards of a luxury hotel. Key Highlights: 1. Experience in coordinating staff and managing operational activities in luxury villas. 2. Personalized guest service and excellence in hospitality. 3. Collaboration in continuous process improvement within an exclusive environment. Surrounded by botanical gardens and located on Marbella’s famed Golden Mile, the legendary Marbella Club was founded in 1954 as a Mediterranean retreat by Prince Alfonso von Hohenlohe. Today, as part of The Leading Hotels of the World, we uphold his legacy and foster a culture rooted in authenticity, excellence, and attention to detail—creating memorable experiences for our guests. The position outlined below is a vital part of our team and contributes to sustaining and elevating the quality standard that has defined Marbella Club for over 70 years. **Key Responsibilities:** * Coordinate and supervise villa staff (housekeeping, kitchen, gardening, drivers, security) to ensure high service standards. * Manage overall operations: supplies, maintenance, inventories, and villa preparation before, during, and after guest stays. * Provide personalized guest service: welcome, check\-in/out, stay monitoring, and post\-stay follow\-up—anticipating guest needs. * Coordinate internal and external services: transportation, reservations, experiences, and events—promoting hotel services (cross\-selling). * Supervise food, beverage, and event services to guarantee quality and proper service execution. * Ensure compliance with standards, protocols (e.g., LHW), and guest confidentiality. * Manage billing, collections, and consumption recording in the system. * Follow up on and resolve incidents, maintaining constant communication with other departments. * Maintain and update guest preferences for future stays and loyalty building. * Collaborate with the Villa Manager on departmental goals and continuous process improvement. **Profile and Competencies:** * Advanced English (B2 level) and Spanish; fluent conversational ability required. * A third language at the same level is highly valued. * Valid driver’s license (Category B1\). * Food handler certification. * Minimum 2 years’ experience in similar roles within luxury hotels. * Knowledge and skills to set up and serve any F\&B request. * Strong management and coordination skills. * Excellent attention to detail. * Experience in domestic services.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
