At Grupo Cappccino, we are looking to hire an Assistant Reception Manager for afternoon-night shifts. You will work at our cozy boutique hotel located in the heart of Palma. **What will be your tasks and responsibilities?** * Support the organization and supervision of the Reception Department's operations. * Coordinate and supervise the reception team during your shift, assigning tasks and ensuring compliance with procedures and standards. * Manage and supervise customer reservations, arrivals, and departures. * Address and resolve customer incidents, requests, and suggestions, performing necessary follow-up and escalating situations requiring management intervention. * Supervise the proper delivery of complementary services and those from other departments, coordinating their resolution when necessary. We are a group of people who love what we do, who work toward the same goal, guided by the same principles and with the same purpose. Our philosophy is "doing things well," which we apply across all areas of our company — a distinctive, authentic approach that defines us and sets us apart. Through consistency and a commitment to continuous improvement, we always invest in carefully selected, well-trained, elegant, and courteous staff — where exceptional guest service is our top priority. Our success holds no secret other than the genuine desire to do things well, with passion for our industry, our guests, and, of course, our team. * Tourism and/or Hospitality Management education is desirable. * Prior experience as Assistant Receptionist. * Advanced English proficiency; additional languages are a plus. * Advanced proficiency in Microsoft Office and familiarity with hotel Property Management Systems (PMS). * Availability to work afternoon and night shifts.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
