ADVANCED NOC SUPPORT TECHNICIAN

Description

Olin was founded with the ambition to consolidate, professionalize, and grow a group of local operators focused on proximity, service quality, and product simplicity. We aim to become a benchmark for delivering high-speed connectivity in both wholesale and retail markets, and we are currently experiencing rapid growth and expansion across Spain. We are seeking to hire an Advanced Support Technician based in Málaga or Chiclana de la Frontera to strengthen our NOC department. The selected candidate will participate in diagnosing and resolving complex incidents related to telecommunications services, FTTH networks, and infrastructure, acting as a technical support point for the rest of the team. This position targets profiles with a solid technical background in networking and telecommunications, capable of investigating advanced-level incidents, interacting directly with end customers, and collaborating with the company’s various technical departments. **Key Responsibilities** * Diagnosis and resolution of advanced-level technical incidents. * Analysis of issues related to FTTH, GPON, and wholesale operator services. * Review and monitoring of alarms using monitoring tools. * Analysis of incidents involving BRAS, VLANs, and customer connectivity. * Verification of provisioning, configurations, and network parameters. * Escalation and tracking of incidents with vendors and internal departments. * Direct customer support and management for resolving complex incidents. * Technical support to Customer Service, Installation, and Operations teams. * Interpretation of logs, events, and metrics to identify problems. * Preparation of technical documentation and updating of internal procedures. * Participation in continuous improvement of support processes. **Essential Requirements** * Minimum 2 years’ experience in telecommunications technical support, NOC, or ISP environments. * Solid knowledge of TCP/IP networks. * Advanced knowledge of VLANs, routing, and switching. * Experience analyzing and managing incidents related to BRAS and access platforms. * Knowledge of networking and telecommunications protocols. * Ability to interpret alarms and events using Zabbix. * Familiarity with FTTH architectures and GPON technologies. * Experience analyzing ONTs, OLTs, and service provisioning. * Proficiency with incident management tools such as Jira or equivalents. * Experience working with SSH terminals and network diagnostic tools. * Conversational English proficiency, sufficient to conduct technical communications and understand specialized documentation. * Experience managing end customers directly and resolving incidents via telephone and written channels. * Strong analytical skills and problem-solving orientation. **Professional Competencies** * Technical investigation and troubleshooting ability. * Analytical thinking and attention to detail. * Ability to work effectively in high-operational-load environments. * Communication and customer service skills. * Ability to explain technical concepts to non-technical users. * Organization and prioritization skills. * Teamwork and cross-departmental collaboration. * Proactivity and autonomy in incident resolution. **Preferred Qualifications** * Cisco CCNA certification or equivalent. * Experience with GPON systems and OLT administration. * Experience with Zabbix monitoring tools. * Knowledge of VoIP (Asterisk, FreePBX or equivalents). * Experience installing and certifying structured cabling in data centers (CPD). * Experience with disaster recovery and contingency planning. * Specific training in cloud technologies. * Knowledge of Wireshark and network traffic analysis. * Experience with Krill (Phicus) and ISP management platforms. * Experience in telecommunications operators or Internet Service Providers (ISPs). * Knowledge of Power BI and Excel for technical data analysis. * Knowledge of UniFi environment administration and network equipment supervision. **Ideal Candidate Profile** We seek a candidate with a strong technical vocation, passion for telecommunications, and ability to operate within ISP environments. We especially value candidates with experience in network incident diagnosis, FTTH service analysis, and the ability to investigate complex connectivity, provisioning, and performance issues. Additionally, the candidate must feel comfortable interacting directly with end customers, delivering professional, solution-oriented, and service-quality-focused support. **What We Offer** * Full-time position. * Rotating shift schedule (including weekends and public holidays). * Hybrid work arrangement. * Opportunity to join a rapidly growing company. * Flexible compensation package. At Olin, we are committed to creating an inclusive environment where all individuals feel valued and respected, ensuring equal treatment and opportunity throughout our recruitment processes. Our decisions are based solely on merit and suitability for the role, and we do not tolerate any form of discrimination. We encourage applications from all individuals, regardless of origin, circumstances, background, or personal condition.