Description
We are looking to hire a **Customer Service Assistant** to cover operations on **Friday, Saturday, and Sunday**, serving as the primary point of contact for our customers during peak activity days and acting as the liaison between them and our warehouse, delivery, and sales teams.
**What will you do?**
* Receive and register orders via phone, email, and WhatsApp, verifying availability and terms.
* Communicate stock shortages to customers and propose suitable alternatives.
* Track deliveries and coordinate with the delivery team in case of any deviations.
* Handle and record incidents and complaints, forwarding them to the quality team.
* Send delivery notes, credit notes, and product documentation (traceability records, ECO certificates).
* Provide administrative support to the sales team: pricing lists, promotions, and seasonal campaigns.
Salary: Up to 9\.000,00€ per year
Work location: On-site employment