Operations Intern

Description

Summary: The Operations Intern will play a key role in ensuring a smooth client journey from onboarding to loan servicing, working closely with various teams to support SME clients. Highlights: 1. Opportunity to work in a fast-growing fintech scale-up focused on AI for SMEs 2. Engage with customers and improve operational processes 3. Gain experience in a fast-paced, startup environment **Job Title:** Operations Intern **Type:** Internship **What about us?** Launched in 2023, INFINIT is a fast\-growing fintech scale\-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all\-in\-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high\-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation **The Role** As an Operations Intern at INFINIT you will play a key role in ensuring our SME clients have a smooth journey from onboarding through to loan servicing. You’ll work closely with the operations, sales, and lending teams to help clients understand our products, resolve queries, and get the most value from our services. This is a great opportunity for someone who is enthusiastic about fintech, customer engagement, and building long\-term client relationships. ### **What do we want to achieve together?** * Interact with customers to answer questions and follow up on topics like compliance, onboarding, and basic support * Check customer documents. * Prepare contracts for signature. * Do simple market price checks and simple car appraisals. * Track dealer onboarding by banks and keep records updated. * Confirm required car and customer documents meet financing rules. * Help prepare and send funding and payment instructions. * Maintain simple reports on disbursements, reimbursements, and payment dates. * Help improve processes and share best practices. * Use prompt engineering and AI tools to design and implement lightweight operational automations from document checklists to reporting workflows that help the team work faster and more consistently ### **What do you need to be successful in this role?** * Currently pursuing or recently completed a degree in Business, Finance, Communications, or related field * Strong communication and interpersonal skills — confident speaking with business owners and clients * Organized with good attention to detail * Proactive, customer\-oriented mindset with a desire to deliver great experiences * Comfortable with Excel/Google Sheets; familiarity with CRM tools is a plus * A keen interest in SaaS / Tech and gaining experience in a fast paced, startup environment ### **What will you find working at INFINIT?** * **Competitive Salary**: We offer highly competitive salaries * **Diverse** **and Inclusive Team**: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. * **Inspiring** **Mission**: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. * **Health and Well\-being:** Your health matters to us. You will have access to top\-quality Medical \& Mental Health Insurance. * **Quality** **Time Together**: We foster a sense of community with annual gatherings and bi\-weekly office team gatherings. You're more than welcome to join us for quality time. * **Personal** **Time Off**: Enjoy flexibility with your personal time off. * **Flexibility** **and Ownership**: We trust our team and we are goal\-oriented. Enjoy the flexibility of hybrid working 3 days a week in our Madrid office and 2 from home **Diversity and Inclusion** INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.