We are seeking an experienced, leadership-oriented, and customer-focused **Spa Manager** to oversee the daily operations of our spa, ensuring an **exceptional experience for every client and a professional, motivating work environment for the team**. The selected candidate will be responsible for the operational, commercial, and administrative management of the spa, ensuring compliance with quality, profitability, and service standards. Key Responsibilities * Supervise daily spa operations and ensure excellence in service delivery. * Lead, coordinate, and motivate the team of therapists and reception staff. * Manage schedules, shifts, and staff planning. * Ensure compliance with protocols, hygiene standards, and quality requirements. * Manage inventory, orders, and stock control of products. * Handle incidents and resolve customer-related situations professionally. * Drive sales of treatments. * Analyze results, KPIs, and operational reports. * Coordinate commercial initiatives and promotions with the marketing department. * Guarantee a premium customer experience and foster client loyalty. Requirements * Minimum 2 years’ experience managing spas and wellness facilities. * Proven leadership and team management capabilities. * Excellent customer orientation and communication skills. * Organized, proactive, and solution-oriented profile. * Knowledge of operations, sales, and administrative control. * Intermediate level of English (other languages are an asset). * Proficiency in computer tools and reservation systems. Benefits: * Flexible working hours Experience: * Reception: 1 year (Desirable) Work Location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
