Section Manager

Description

Job Summary: We are seeking a Section Manager / Restaurant Manager with a strong service orientation, leadership skills, and a commitment to excellence to ensure an exceptional guest experience and adherence to quality standards across assigned restaurants and outlets. Key Highlights: 1. Joining a benchmark hotel experiencing continuous growth. 2. Professional development and opportunities for internal promotion. 3. An excellent working environment. **Description:** ---------------- We are seeking a Section Manager / Restaurant Manager with a service-oriented mindset, leadership capability, and dedication to excellence to ensure smooth operations across assigned restaurants and outlets, delivering an exceptional experience for our guests while maintaining the hotel’s quality standards. Key Responsibilities: Operational Management * Supervise the daily operations of assigned restaurants and outlets. * Ensure proper opening, service execution, and closing of operations. * Uphold established service standards, presentation guidelines, and protocols. * Coordinate table allocation and manage customer flow effectively. * Supervise preparation of dining areas and workstations. * Identify provisioning needs, place orders, and monitor raw material stock levels. * Manage consumption billing and issue invoices when required. * Leadership and Team Management * Organize, assign, and supervise daily team tasks. * Promote and drive sales across all outlets. * Plan shifts, breaks, and rotations according to operational requirements. * Monitor staff performance and support their professional development. * Motivate, train, and guide the team to achieve quality and service objectives. * Identify training needs and communicate them to management. * Guest Service and Guest Experience * Welcome guests, manage reservations, preferences, and special requests. * Resolve incidents, complaints, or claims professionally and efficiently. * Ensure personalized service consistent with the standards of a premium-category hotel. * Monitor guest satisfaction and identify opportunities for improvement. * Contribute to guest and regular customer loyalty. Interdepartmental Coordination * Maintain seamless communication with the kitchen to ensure timely and high-quality service delivery. * Coordinate menus, menu changes, and culinary suggestions. * Collaborate closely with Front Office, Events, Housekeeping, and other departments. * Participate in planning and supervising events, banquets, and special services. Quality, Hygiene, and Safety * Ensure compliance with hygiene, HACCP, and food safety regulations. * Supervise cleanliness, order, and appearance of staff and facilities. * Monitor proper use of equipment, tableware, glassware, and furnishings. * Report technical issues or maintenance requirements. * Administrative Management * Monitor consumption, wastage, and breakages. * Conduct periodic inventories and identify material requirements. * Support cost control and resource optimization efforts. * Prepare daily reports and communicate incidents to management. Requirements Education * Qualification in Hospitality, Catering, Tourism, or related field. * Specialized training in restaurant management, leadership, and team management is an advantage. * Minimum 3–5 years’ experience in catering, preferably in 4- or 5-star hotels. * Prior experience as Maître, Section Manager, or Floor Supervisor. * Experience managing teams and coordinating multiple outlets. * Competencies * Leadership and motivational ability. * Customer orientation and service excellence. * Organization and planning skills. * Supervisory capability and decision-making ability. * Effective communication and teamwork. * Stress management and conflict resolution. * Proactivity and attention to detail. * Languages: Spanish — native or advanced level. English — high proficiency (mandatory). Knowledge of additional languages is an advantage. We Offer: * Joining a benchmark hotel experiencing continuous growth. * Professional development and opportunities for internal promotion. * An excellent working environment. Conditions: Full-time position. Rotating shifts. Availability to work weekends and public holidays. Work Location: On-site employment