The Reservation Agent position focuses on the comprehensive management of customer requests and needs within the services sector. Key responsibilities include direct and proactive customer interaction—both via telephone and email—ensuring clear and effective communication to resolve inquiries and manage incidents. This role requires personalized customer advisory services, providing accurate information and assisting customers throughout the booking process to ensure their satisfaction. In addition to customer service, the agent will be responsible for a variety of essential administrative tasks supporting operational functionality. These include managing and updating reservations in the relevant systems, processing documentation, and maintaining organized and accurate records. The objective is to ensure all reservation-related processes run smoothly and efficiently, contributing to service optimization. The work environment is dynamic and demands continuous adaptation to both customer needs and internal company procedures. This position is critical to maintaining service quality and organizational reputation, serving as the primary point of contact for customers. It operates primarily on-site, fostering team collaboration and adherence to established standards. An advanced (C2) level of Spanish is required, along with exceptional communication skills for customer interaction. At least one year of prior experience in telemarketing or customer service roles is mandatory. Experience in travel agencies or similar sectors—as well as knowledge of other languages such as Catalan—is considered advantageous but not required. Candidates must demonstrate a clear customer-service orientation, strong interpersonal disposition, and basic proficiency in the Microsoft Office suite for administrative task management.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
