Receptionist trainee

Description

Summary: This internship offers a comprehensive experience in hospitality, covering front desk operations, booking management, concierge services, and administrative support. Highlights: 1. Gain diverse experience in reception, booking, and concierge departments. 2. Develop skills in guest relations, administration, and sales. 3. Work in a dynamic environment requiring strong communication and observation. ### **Job Description:** The internship will be performed at the reception desk. The tasks to be carried out come within the competency of the following departments: * **Reception desk department:** check\-in/check\-out, room allocation, room changes, management and supervision of the housekeeping department, collaboration to the breakfast setup when necessary, shift closing. * **Booking department:** management of individual and group bookings (revision, modifications, cancellations and special requests), management of upgrades and downgrades, management of groups rooming list. * **Concierge department:** tickets sales, information on the hostel facilities, information on the city, assistance to the guests, reception and management of mail and packages, mini market inventory, equipment control. * **Back office:** issue of reports for the Management, monitoring of guests’ comments and maintenance incidents. ### **Requirements:** * Pursuing tourism\-related studies or being part of a convention allowing the recognition of internships (Erasmus internship, Leonardo scholarship…). * Fluent English and Spanish. * Internships are available for a minimum duration of 3 months. ### **Skills** * Be a good communicator. * Show commitment to the job. * Handle stress well. * Be sales\-oriented. * Be an excellent observer. * Be well\-mannered and respectful. **Interested candidates should send CV to:** **empleo@tochostels.com** **(Add in the subject: Sevilla)**