Loyalty Projects Expert

Description

**Description:** ---------------- At Air Europa, we believe loyalty goes far beyond a points program: it is the opportunity to build lasting relationships and memorable experiences for millions of customers. Therefore, we are looking to hire a Loyalty Projects Expert who wants to participate in the evolution and transformation of SUMA, our loyalty program, becoming a key figure in driving new digital experiences, developing innovative initiatives, and leading projects with direct impact on the business and our customers. If you are passionate about connecting strategy, technology, and user experience—and enjoy leading complex initiatives in collaborative environments—this challenge is for you. **What will be your mission?** You will serve as the functional reference person for the technological ecosystem supporting the SUMA program, leading the evolution of the loyalty platform and actively participating in strategic projects contributing to Air Europa’s growth. You will work cross-functionally with areas such as Technology, Marketing, Operations, and Customer Service, collaborating with internal teams and technology partners to design and implement solutions that continuously enhance the experience of our members. Your daily work will be driven by innovation, analysis, and continuous improvement, leading initiatives that further develop a differentiated loyalty program within the airline industry. **What awaits you at Air Europa** You will join a leading aviation company undergoing significant transformation and growth, where innovation and customer experience play a central role. You will have the opportunity to work on international projects, collaborate with multidisciplinary teams, and contribute to the evolution of one of the company’s most strategically important assets. Moreover, we want you to advance your professional career while enjoying a work environment that fosters balance between personal and professional life. Therefore, we offer: * Indefinite contract from day one. * Full-time schedule. * Flexible work model and telecommuting. * Participation in high-impact, highly visible projects within the organization. * Collaborative, innovative, and learning-oriented environment. * Professional development opportunities within an evolving international company. * Location: Llucmajor **We are looking for someone who stands out for:** * Their ability to align business needs with technological solutions, their strategic vision, and results orientation. * Experience in CRM, Loyalty, MarTech, or digital product environments—as well as familiarity with loyalty platforms and customer engagement solutions—will be especially valued. Experience with Comarch Loyalty Management will be considered an added advantage. We would love to find someone proactive, analytically capable, autonomous, with leadership and influencing skills, and clearly oriented toward continuous improvement and delivering customer value. * **Our commitment to equality and sustainability** Air Europa actively works to reduce its environmental and social impact and promote a diverse, inclusive, and sustainable environment. Through its Equality Plan, diversity and inclusion policies, and internal standards, it drives equal opportunities and equitable professional development.