ITSM Project Manager | Public Administration | Remote Work

Description

There are projects where technology underpins essential services every day. You will have the opportunity to lead **IT Service Management** initiatives within a **Public Administration** environment, driving the evolution of **ITIL** processes and change management. You will participate in a stable project with **remote work**, playing a key role in service coordination. You will work in a large-scale technological environment, delivering real impact on the continuous improvement of IT services. You will join a **team that values autonomy**, collaboration, and close, transparent management. Additionally, you can continue developing your career by participating in long-term technological projects. ### **What makes this opportunity right for you** **Remote Work** Work with the flexibility offered by a remote model, supporting work-life balance without compromising participation in a strategic project. **Intensive Summer Working Hours** Monday to Thursday from **8:00 to 17:30**, and Fridays from **8:00 to 14:30**, plus **three months of intensive hours**, enabling better personal organization. **Technology Stack focused on ITSM** You will work with **BMC Helix ITSM**, **ITIL** processes, **CMDB**, corporate tools, Microsoft Office, and IT infrastructure environments including servers, networks, virtualization, databases, and cloud services. **Project with Real Impact** You will participate in the implementation, evolution, and improvement of critical IT service management processes, collaborating with various technical teams and IT leaders in a highly structured environment. **Annual Gross Salary: €56.900** A competitive compensation package for a stable, high-responsibility project. ### **How it is to work with SCI ServiClients** **Proximity and support from day one** You will enjoy fluent, direct communication with an accessible team, as well as ongoing support and follow-up whenever needed. **An environment where it is easy to work** Collaboration, close interaction, and transparent conditions are fostered so you can focus on delivering value with peace of mind. **Autonomy to contribute your expertise** We trust your judgment and your ability to organize your work, offering you the necessary space to operate responsibly and proactively. **Stability and professional growth** You can participate in diverse projects and technological environments, with opportunities to further develop your career and straightforward, transparent administrative management. ### **Role Mission** You will be responsible for **coordinating ITSM projects**, ensuring correct execution of activities related to **IT Infrastructure Change Management**, operational service monitoring, client liaison, and preparation of **executive reporting**, guaranteeing compliance with **ITIL** best practices within a Public Administration environment. ### **Your day-to-day in this project** ️ Lead implementation, migration, or evolution projects for **ITSM** solutions. ️ Coordinate and support the **IT Infrastructure Change Management** process. ️ Prepare, organize, and monitor **CAB** meetings. ️ Produce executive reports, dashboards, and reports for department heads. ️ Supervise proper application of **ITIL** processes: Incident, Problem, Change, Configuration (CMDB), Asset, and Service Level Management. ️ Extract, analyze, and process data from corporate tools to support decision-making. ️ Collaborate with technical teams responsible for infrastructure, networks, virtualization, databases, and cloud services. ### **What will help you succeed in this position** To feel comfortable in this project, the following will be especially important: * University degree in Engineering, Computer Science, or Sciences, or Higher Vocational Training (FP Superior) in Information Systems Administration, complemented by the required additional experience. * At least **4 years of experience** managing IT projects and supporting Change Management or IT Service Management processes. * Experience working with formal procedures based on **ITIL**, and participation in **CAB** meetings. * **ITIL** certification. * Knowledge of **BMC Helix ITSM** or equivalent ITSM tools. * Valuable experience in IT infrastructure, virtualization, storage, networks, databases, and cloud services. ### **Take the next step** If you are looking for a stable project with real impact—where you can contribute your expertise in **IT Service Management**, participate in the evolution of critical technology services, and continue developing professionally within a structured and collaborative environment—we would be delighted to meet you.