IT Support Technician (Level 1.5)

Description

There are projects where your work makes a difference every day. In this position, you will join an **IT support team**, primarily resolving incidents related to Windows, Microsoft 365, and Active Directory, while providing support for workstations, applications, and corporate devices. Additionally, you will enjoy a stable, close-knit environment with opportunities for continued professional growth. **Technology Stack** --------------------- **IT Support**, **Hardware**, **Software**, **Operating Systems**, **Networking**, **Ticketing Tools** **Project / Mission** --------------------- You will join an IT support team responsible for ensuring the proper functioning of end-user workstations and the technological services used by employees. As an **IT Support Technician Level N2**, you will manage incidents escalated from the first level, perform advanced diagnostics, and participate in basic administration of users, devices, and corporate services. **Project / Mission** --------------------- You will join a team tasked with delivering **technical support to end users**, acting as the primary point of contact for receiving, analyzing, and resolving incidents. We seek a user-oriented profile with the ability to remain patient and effective under pressure, combining technical expertise with strong customer service skills. **Your Responsibilities** ------------- * Respond to and manage user inquiries and **technical incidents**. * Perform initial diagnostics of issues related to hardware, software, and workstations. * Resolve **Level N1 / N1.5** support incidents. * Log, track, and document all managed incidents. * Escalate incidents requiring more specialized technical intervention to higher support levels. * Maintain clear communication with users throughout the entire resolution process. **Requirements** -------------- * Experience or knowledge relevant to an **IT Technical Support role at Level N1 / N1.5**. * A profile oriented toward **user assistance and support**. * Ability to communicate in **English** within a professional environment. * Ability to handle high-pressure situations while maintaining patience and effectiveness. **Conditions** --------------- **Location:** Mataró **Working Hours:** Monday to Thursday, arrival between **08:00 and 09:00**, departure between **17:00 and 18:00**. Friday: **08:00 to 15:00**. **Gross Annual Salary: 22,000 €**