Customer Service Intern

Description

Summary: Seeking a passionate Customer Service Intern to develop management skills and business vision within the luxury and beauty sector at LVMH Beauty Iberia. Highlights: 1. Develop management skills and business vision in luxury goods 2. Gain practical experience in customer service management 3. Join a dynamic team that values growth and diversity ### **Position** Are you passionate about the luxury and beauty world? Would you like to develop your management skills and business vision at the world’s leader of luxury goods? We are seeking talented individuals who are eager to craft their future with a dynamic team that embraces every as a challenge and opportunity for growth. If you want to conquer the world of training, we're excited to welcome you on board! ### **Job responsibilities** The Customer Service Intern will apply and complement theoretical knowledge, develop the work competences, and acquire a practical experience through the management of customer service needs, working closely with the commercial and supply chain teams. * Assist the customer service team with administrative needs. * Management reception of orders, record orders in system and manage returns. * Follow up with and resolutions of claims between the Commercial Team and the Customer Service department. * Follows through with customer inquiries, ensuring a high level of customer satisfaction. * Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate. ### **Profile** **SKILLS** * Enthusiastic, proactive and team player. * Methodical and strong management skills. * Organizational skills and attention to detail. * Sensibility for the luxury and beauty sector. **PROFILE NEEDED** * **MAIN STUDIES** : Vocational Training (FPGM or FPGS) in Business Administration and Management or Supply Chain. Bachelor's degree is considered a plus. * **LANGUAGES:** Spanish \& English (Fluent C1\). French and/or other languages are considered a plus. * **IT TOOLS:** Proficiency in Microsoft Office (Excel). SAP a plus. * **EXPERIENCE:** Previous professional experience in customer service or supply chain department will be considered a plus. * **IMPORTANT: Possibility of signing agreement with university for at least 6 months, full\-time.** ### **Additional information** *LVMH Beauty Iberia believes in every person’s unique talent and celebrates all singularities. Therefore, we foster diversity and inclusion from our recruitment process and are committed to promote equal opportunities to create an integrative working environment.* *As part of this commitment, LVMH Beauty Iberia values candidates who hold a certificate of disability equal to or greater than 33%.* ***Crafting Dreams Starts With Yours*** --------------------------------------- **At LVMH, people make the difference in the art of crafting dreams.** Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.