An industrial company manufacturing construction materials, urban furniture, and urban planning studies, located in Cardedeu, is seeking to hire a CUSTOMER SERVICE representative with ENGLISH proficiency, reporting to the Commercial Department Manager. Mission and Responsibilities: • Manage offers, orders, and studies. • Capture offers prepared by sales staff and convert them into orders. • Communicate and maintain management relationships with sales representatives/commercial agents in Spain, France, and internationally. • CRM control and management. • International payment method control and management (e.g., letters of credit, INCOTERMS, etc.). • Receive and register customer complaints and claims, identifying their origin and distributing them to the respective responsible parties. • Customer service. • Proactively search for public tenders. • Reception / Switchboard: Attend internal and external visitors; receive and route calls to the corresponding department or person. Objective: • Manage offers/orders and provide timely information to the entire sales team to improve coordination between field sales staff and headquarters. Deliver high-quality service through effective telephone and in-person support to both customers and internal/external company personnel. * Minimum 2 years’ experience, preferably in customer service. * Higher Vocational Training Diploma (FP de Grado Superior). * Spanish (advanced spoken and written proficiency). * English (intermediate spoken and written proficiency). * Competencies / Knowledge: \- Academic background: Administrative and Commercial Vocational Training Level II (FP II Administrativa Comercial). \- Personal attributes: Analytical individual with commercial aptitude, ability to work in a team, strong communication skills, organizational and planning capabilities, problem-solving ability, and proactivity. \- Languages: Catalan (optional), Spanish, and English. Skills: • In-depth knowledge of the company, its brand image, and commercial culture to effectively convey to customers and/or sales representatives/delegates the company’s distinctive value propositions. • Customer orientation. • Thorough understanding of the industry and its competitive landscape. • Ability to discern what the customer explicitly requests versus what they truly need. • Negotiation skills. • Product knowledge of the company’s offerings. • Interpersonal relationship skills. • Analytical, synthetic, and persuasive abilities. • Time management skills. * Availability of personal vehicle. * Driving license: Category B. * Permanent employment contract. * Full-time position. * Gross monthly salary ranging from '1900' to '2100'. * Additional relevant information: • Gross annual salary: 23\-25\.000€. • Full-time schedule: Monday to Thursday, 8:00–13:00 and 14:00–17:30; Friday, 8:00–14:00.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
