Retreat Supervisor

Description

Position Summary: Supervises and elevates the Retreat experience, leading teams to create highly personalized luxury experiences in an exclusive environment. Key Highlights: 1. Leads teams and creates personalized luxury experiences. 2. Ensures a seamless and personalized experience for Retreat guests. 3. Focuses on excellence, privacy, and attention to detail. **Additional Information** **Job Number**26055590 **Job Category**Rooms \& Guest Services Operations **Location**The Ritz\-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Instantly recognizable, **The Ritz\-Carlton Tenerife, Abama** is the island’s most iconic resort: an oasis of tranquility where the sea, land, and subtropical vegetation merge with architecture inspired by the Moorish style. Its 462 rooms and suites—divided between the vibrant Citadel and the exclusive **Retreat**—offer stunning views of the Atlantic Ocean, Mount Teide, or our lush gardens. An award-winning culinary destination, the resort features world-class restaurants, including Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa \& Fitness Center, Europe’s largest Ritz Kids program, and an exclusive beach area at Abama, we are an unparalleled sanctuary in Tenerife. JOIN OUR TEAM! …as **Retreat Supervisor** for **The Ritz\-Carlton Abama Resort** in Tenerife. Who Are We Looking For…? Are you passionate about leading teams and creating highly personalized luxury experiences in exclusive environments? As **Retreat Supervisor**, you will be responsible for supervising and elevating the Retreat experience—a private resort zone where excellence, privacy, and attention to detail are essential. You will lead your team with inspiration and example, anticipating the needs of our most discerning guests and ensuring every interaction reflects The Ritz\-Carlton Gold Standards. Your Responsibilities Will Include… * Supervise daily operations of the Retreat area and associated personalized services. * Lead, motivate, and develop the Retreat team, ensuring high standards of service, appearance, and presentation. * Ensure a seamless, consistent, and highly personalized experience for Retreat guests from arrival through departure. * Anticipate preferences and expectations, managing special requests and bespoke experiences. * Handle incidents discreetly, empathetically, and efficiently, guaranteeing excellent resolution. * Proactively coordinate with Front Office, Guest Relations, Housekeeping, F\&B, Spa, and other departments. * Conduct personalized follow-up for VIP, repeat, and special-stay guests. * Ensure all relevant guest information is accurately recorded and updated in internal systems. * Uphold the quality, hospitality, and privacy standards unique to the Retreat. * Support ongoing team training and participate in service improvement initiatives. What We’re Looking For… * Prior supervisory experience in exclusive areas such as Retreat, Club Level, Concierge, Guest Relations, or Front Office within luxury hotels. * Exceptional leadership, communication, and attention-to-detail skills. * Ability to inspire the team and maintain impeccable service—even under demanding circumstances. * Passion for personalized service and creating memorable experiences. * Fluency in **Spanish and English**; additional languages are a strong advantage. * Valid work permit for Spain. How We Inspire You… Being part of our team means creating experiences guests will remember for a lifetime. Your leadership, sensitivity to detail, and commitment to excellence will make the difference in every stay. * Competitive salary above market standards and flexible compensation. * **Explore Rate** for stays at over 9,500 Marriott hotels worldwide—extendable to your family, partner, and parents. * 20% discount on F\&B across all our hotels and 50% discount on the resort’s culinary offerings. * Up to 75% discount on flights for residents of Tenerife to mainland Spain. * Corporate benefits with numerous discounts on leisure and travel. * Special birthday gift. * Complimentary guest stay at our resort after one year of service. * 13th and 14th month salaries. * Ongoing training via our corporate university. * Development and growth opportunities within an international company. * Free staff cafeteria. * Uniform and laundry service included (per department). * Team events, celebrations, and activities to share and celebrate achievements. * Participation in social responsibility initiatives. * Comprehensive corporate medical coverage. *(Benefits subject to applicable internal and tax regulations.)* Have We Sparked Your Interest? Submit your application via **MarriottCareers**, including all required documents. **Marriott International** is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We are committed to non-discrimination on any protected basis. Across more than 100 award-winning properties, our Ladies and Gentlemen create extraordinary experiences that last long after the guest’s stay. At **The Ritz\-Carlton**, caring with excellence is our art—guided by our Gold Standards. Here, you’ll take pride in your work, grow professionally, and join a team united by a mission: delivering genuine luxury. With more than 100 award-winning hotels worldwide, The Ritz\-Carlton’s Ladies and Gentlemen create such exceptional experiences that guests remember them long after they’ve departed. We seek the world’s top hospitality professionals to help us create lasting memories—because we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and we take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attentiveness every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that our culture drives success—The Ritz\-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you’ll learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Moreover, we promise you’ll have the opportunity to take pride in the work you do and in your team. By joining The Ritz\-Carlton, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.