Presence Technician

Description

DESCRIPTION Do you have experience working with **Presence** and development knowledge in **C# and .NET**? Beigar is seeking a **Presence Technician** to join a specialized technology project, participating in the evolution, maintenance, and integration of solutions related to **Contact Center** platforms. If you enjoy resolving technical incidents, developing minor enhancements, and participating in integration projects, this opportunity may interest you. You will be part of a specialized technical team where you will participate in: * Administration, configuration, and maintenance of the Presence platform. * Analysis, diagnosis, and resolution of technical and functional incidents. * Development and maintenance of applications and components in **C# and .NET**. * Integration of Presence with other systems via **REST APIs, Web Services, and other information exchange mechanisms**. * Review of logs, traces, and error analysis for incident resolution. * Execution of technical tests, validations, and deployments. * Preparation and updating of technical documentation. * Collaboration with development, systems, support, and business teams. * Participation in evolutionary improvements and continuous optimization of the platform. * Support during production releases and subsequent follow-up. REQUIREMENTS * Experience working with the **Presence** platform. * Development knowledge in **C#**. * Experience with **.NET** technologies (.NET Framework and/or current versions). * Knowledge of **SQL** and relational databases. * Experience resolving technical incidents. * Ability to analyze existing code and implement minor enhancements and corrections. * Experience with integrations via **REST APIs or Web Services**. * Ability to work autonomously and coordinate effectively with various teams. * Strong communication skills and problem-solving orientation. ### **Preferred Qualifications** * Experience with Contact Center platforms. * Knowledge of CTI, IVR, campaigns, predictive dialers, and agent management. * Experience with Git or other version control tools. * Familiarity with monitoring and log analysis tools. * Knowledge of telephony protocols such as **SIP**. * Experience integrating solutions with CRM or other corporate systems. * Experience working with agile methodologies. * Technical English proficiency. **What We Offer?** ------------------- * Specific project. * Integration into a specialized technology project. * Collaborative environment focused on continuous improvement. * Involvement in mission-critical solutions within the Contact Center domain. * Competitive compensation aligned with your experience and expertise. If you have experience with **Presence** and are looking for a new technical challenge, we want to meet you!